Call Center Specialist

Job Title: Customer Service Specialist / Sales Representative / Call Center Specialist

Experience: 1+ Year - 9+ Years

Skills: Customer Service, Sales, Call Center

Location: Augusta, GA (Address: 621 NW Frontage Rd 2nd floor, Augusta, GA 30907)

The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

• Promoting and/saving products and services
• Providing an excellent customer experience via phone
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Ability to follow tactical call flows to optimize the customer experience.

• Excellent skills in the following areas:
  Communication, Interpersonal, Analytical, Problem Solving.
• Basic math skills, data entry skills, and sales aptitude
• Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
• Ability to multitask in a fast-paced environment.

• Previous Customer Service experience in a high volume
• 2+ years of Call Center experience or equivalent required
• 1 yr contact center and 1 yr retention experience are preferred
• High school diploma or the equivalent
• 18 Years of age or older

Paid Training will be for 5 weeks. We cannot have people going on long vacation for the first 2 months. If you have someone going for vacation outside of the 5-week training window, training schedule will be shared before onboarding.

Our operations schedule is from 8 am to 8 pm EST (M-F). We are looking at candidates who can work any 8-hour schedule within that 12-hour window. We are not looking for resources who are looking for a particular shift. Some OT will be required now and then. At this time we are not supporting on weekends but that may come up in the future.