Client Relations Specialist

Full Time
- Evans Ga on Site ( Standard hours M-F 830-5pm est with possibility of future weekend hours)

Xytex is a pioneer and global leader in reproductive services, with over 50 years of experience supporting families on their path to parenthood. Since 1975, the company has been recognized for innovation, compassion, and high standards in the sperm banking industry. Xytex serves clients worldwide, providing reliable services that emphasize quality, confidentiality, and care. The organization actively celebrates its long-standing legacy by highlighting real stories and experiences from the communities it serves, reflecting a strong commitment to client-centered service and continuous improvement.

The ideal candidate is compassionate, professional, detail-oriented, and comfortable balancing customer support with sales objectives. This role requires proactive client engagement, lead follow-up, relationship building, and the ability to communicate complex information clearly and confidently.

• Provide responsive, empathetic, and professional support to clients via phone, email, and other communication channels.
• Manage inbound leads and actively follow up with prospective clients throughout the sales journey.
• Educate clients on Xytex services, donor options, processes, policies, financing opportunities, and next steps.
• Build rapport and maintain strong relationships with clients while working toward established sales and performance goals.
• Document all client interactions accurately within CRM and internal systems.
• Maintain consistent follow-up schedules to nurture leads and support client decision-making.
• Coordinate with internal departments, including Customer Relations, Laboratory Operations, Genetics, Shipping, and Finance, to resolve client concerns and ensure a seamless experience.
• Assist with insurance verification, financing coordination, patient lending programs, storage inquiries, and account maintenance.
• Prepare and process client documentation, agreements, disclosures, authorizations, and account-related forms.
• Support administrative functions including data entry, record maintenance, reporting, and account audits.
• Handle sensitive personal and medical information with discretion and confidentiality.
• Maintain a thorough understanding of Xytex products, services, regulatory requirements, and industry best practices.
• Contribute to team initiatives designed to improve client satisfaction, retention, and overall sales performance.

• Strong customer service, relationship-building, and communication skills.
• Experience in sales, lead generation, account management, or customer success environments.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Comfortable discussing sensitive topics with empathy and professionalism.
• Experience utilizing CRM systems to track communications, opportunities, and client engagement.
• Self-motivated with the ability to work independently while contributing to a collaborative team environment.
• Healthcare, fertility, reproductive services, or related industry experience is preferred but not required.
• Strong client-facing capabilities, including Client Relations and Customer Support skills.
• Proven ability to promote Customer Satisfaction through timely follow-up, problem solving, and service recovery when needed.
• Excellent interpersonal skills, with the ability to build trust, show empathy, and work with individuals and families from diverse backgrounds.
• Clear and professional Communication skills, both verbal and written, for explaining processes and documenting interactions.
• High level of discretion and respect for confidentiality, especially when handling sensitive health and family-planning information.
• Strong organizational skills and attention to detail, with the ability to manage multiple client requests and priorities efficiently.
• Comfort with using CRM or client management systems, email platforms, and basic office software.
• Prior experience in customer service, healthcare, reproductive services, or a related field is preferred.
• Bachelors Degree; additional education in communications, health services, or a related area is a plus.

This position offers the opportunity to make a meaningful impact on individuals and families while contributing to the continued growth and success of Xytex, a leader in donor sperm services and family-building solutions.

Pay Range: 50,/year