Call Center Agent
Job in
Augusta, Richmond County, Georgia, 30910, USA
Listed on 2026-06-17
Listing for:
Coforge Ltd.
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Job Title: Call Center Retention Specialist
Location: Onsite – Augusta, GA
Shift Timing: 8hrs shift from Monday to Friday, between 8:00 AM – 8:00 PM EST
Job DescriptionKey Responsibilities
- Promote and retain company products and services.
- Handle inbound and outbound retention‑related calls.
- Negotiate and process save/service order requests effectively.
- Deliver exceptional customer service over the phone.
- Maintain a patient, tactful, and efficient approach when interacting with customers.
- Clearly explain applicable fees, policies, and adjustments.
- Identify customer needs and recommend suitable product and service options.
- Follow structured call flows to enhance overall customer experience.
- Demonstrate strong active listening and problem‑solving skills.
- Meet performance metrics including call quality, retention rate, and customer satisfaction.
- Prior experience in customer retention, sales, or upselling roles.
- Minimum 1 year of call center experience required.
- Strong communication and negotiation skills.
- Ability to work in a fast‑paced, customer‑focused environment.
- Excellent interpersonal skills with a customer‑first mindset.
- Ability to multitask while maintaining accuracy and professionalism.
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