Implementation​/Client Onboarding​/Chat Support

ADP is hiring Implementation Specialists for client onboarding using chat support. This is a hybrid position working 3 days in the office and 2 days at home each week.

As a Client Onboarding Specialist you will be the first interaction between small business clients and ADP’s industry‑leading payroll and HR solutions after sale. You’ll build strong relationships, ensure clients are set up for long‑term success, and answer calls from the queue while following up on open items to keep client satisfaction scores high.

• Onboard clients and create exceptional onboarding experiences for each product or service implementation.
• Analyze existing systems, interface requirements, and business processes to recommend and implement ADP solutions.
• Collaborate with ADP associates in sales and customer service and communicate with the client project team about priorities and issues.
• Manage multiple time‑sensitive follow‑ups and projects simultaneously, sharing essential information with clients and internal teams.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls, with phone time increasing during peak seasons.

• Prior experience is not required; training will be provided.
• Will willing to work overtime hours during peak seasons.
• Bilingual in English and Spanish is a plus.
• Prior chat experience is a plus.

• Access to nine Business Resource Groups and a global network of allies.
• Best‑in‑class benefits start on Day 1.
• Support for mental health and well‑being.
• Opportunities for community giving and volunteering with paid time off.

$17.50 / hour

ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.