Customer Service Representative II

Position Overview

The Customer Service Representative will be responsible for delivering superior customer support by answering customer inquiries quickly and effectively, resolving issues with empathy and care, documenting issues to share with internal teams, nurturing relationships, and improving brand credibility. This role is 100% work from office.

• Deliver professional and friendly customer service while accurately fulfilling customer orders via phone and email, answering inquiries and managing incoming calls.
• Respond to all incoming calls and emails in a timely manner per established guidelines.
• Track and troubleshoot customer orders and shipments.
• Take, record and resolve customer complaints.
• Provide customers timely and accurate information relative to general inquiries.
• Issue returns and return labels on repair and remakes.
• Basic product and process knowledge. Maintain and increase product knowledge by reading and understanding price and reference guides, product specification guides, product information and help documents, marketing bulletins and inter‑office memos.
• Collaborate and partner with cross‑functional teams to provide excellent customer service.
• Provide timely feedback to the company regarding service failures or customer concerns.
• File, pull, and purge paperwork.
• Maintain call log.
• Perform other duties as assigned.

• High school diploma.
• 3‑5 years customer service representative experience.
• Proficient in Microsoft Excel, Microsoft Word and M365/Outlook.
• Ability to multitask and manage time effectively.
• Accuracy with names, numbers and spelling.
• Ability to deal effectively by telephone.
• Strong communication skills including listening, verbal and written skills.
• Strong attention to detail.
• Ability to use office equipment, such as computers, phone and scanner/copier.

• Hourly $15.00 - $18.00.
• A company culture that prioritizes internal development and professional growth.
• Time off with pay.
• 401(k) plan with a degree of employer matching.
• Paid parental leave.
• Wellness programs and product discounts.
• Monday‑Friday, 8:30am‑5:30pm.