Receptionist, Customer Service​/HelpDesk

• Answer and direct a high volume of incoming calls in a timely and courteous manner.
• Provide callers with accurate information or transfer to the appropriate department or staff member.
• Take and relay clear, complete messages when necessary.
• Greet visitors and check them in for scheduled appointments.
• Perform basic receptionist and front desk duties as assigned.
• Remain calm and professional when handling urgent requests, complaints, or unexpected situations.
• Maintain a clean, organized, and welcoming reception area.

• High school diploma or equivalent required.
• Previous experience in a switchboard, receptionist, administrative support, or customer service role preferred.
• Excellent verbal communication and active listening skills.
• Ability to multitask, prioritize, and stay organized.
• Basic computer and data entry skills.
• Ability to remain calm, courteous, and solution-focused in a variety of situations.

The ideal candidate is polite, professional, and highly organized, with the ability to manage multiple priorities while maintaining a friendly and helpful demeanor. Success in this role requires strong interpersonal skills, attention to detail, dependability, and a commitment to providing outstanding service to callers, guests, and team members.

This role typically operates in an office or front desk environment and requires frequent interaction with callers, visitors, and internal staff. The ability to sit for extended periods, use a multi-line phone system, and perform routine computer tasks is important for success in this position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.