Customer Service Call Center Agent

HCA Healthcare -  - Responsibilities:
Handle account inquiries via inbound and outbound calls from patients, guarantors, or other third parties.;
Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve inquiries and account balances.;
Document patient inquiry and actions taken in the appropriate systems.;
Update or add insurance information and/or patient demographic information and request rebill.;
Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods.