Bilingual Customer Service Advocate II

## Bilingual Customer Service Advocate IIApply:
On-site:
Augusta, Georgia:
Full time:
Posted Yesterday:
End Date:
September 23, 2026 (5 days left to apply):
R1052392#
** Summary
* * Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquires may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.#
** Description
* **
* Location:

** This position is a full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located
** on-site
** at 2743 Perimeter Parkway, Augusta, GA 30909. Training hours (first week) are from 8am-4:30pm, after week 1, the hours will be from 8:30am-5pm (up to 5:30 depending on class lunch schedule). You will work an 8 hour shift anywhere between 8:30am-7:15pm.
*
* What You’ll Do:

*** Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handle situations which may require adaptation of response or extensive research. Accurately documents inquiries.
* Initiate or processes adjustments and perform other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Respond, research and/or assist with priority inquiries and special projects as required by management.
* Provide feedback to management regarding customer problems, questions and needs. Maintain accurate records on complaints and/or other customer comments, and make recommendations for changes to management. Follow through on complaints until resolved or reports to management as needed.
* Maintain basic knowledge of quality work instructions and company policies. Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintain all departmental productivity, quality, and timeliness standards.
* Assist with the training of new employees and cross training of coworkers.
** To Qualify For This Position, You'll Need The Following:**
* ** Required

Education:

** High School Diploma or equivalent
* *
* Required:

** Must be able to speak Spanish and English fluently
* ** Required

Work Experience:

** 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience**.**
* ** Required

Skills and Abilities:

** Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.
* ** Software and Other Tools:
** Microsoft Office
** Our Comprehensive Benefits Package Includes The Following:
** We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  
* Subsidized health plans, dental and vision coverage
* 401k retirement savings plan with company match
* Life Insurance
* Paid Time Off (PTO)
* On-site cafeterias and fitness centers in major locations
* Education Assistance
* Service Recognition
* National discounts to movies, theaters, zoos, theme parks and more
** What We Can Do for You:
** We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
** What To Expect Next:
** After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.…