ITM Teller -Part Time Bilingual Job Augusta area,Georgia USA,Customer Service/HelpDesk

The ITM Teller is responsible for increasing Queensborough Customer Loyalty by ensuring consistent, positive, and valuable customer Interactive Teller Machine experience. Under general supervision, but conforming to established policies and procedures, employees operate an Interactive Teller Machine and provide prompt, efficient, accurate transactions and STAR quality customer service. Employees are responsible for balancing each day’s transactions.

Job Responsibilities:

Provide support to Spanish speaking customers
Represents the Bank in a courteous and professional manner
Accepts ITM deposits and cashes checks to customers’ accounts
Accepts ITM loan payments and safe deposit box rent payments
Cross-sells the Bank’s services and products
Answers customer inquiries and gives balances
Balances transactions at end of day
Adheres to the policies and procedures of the Bank and complies with all banking laws, rules and regulations
Performs other duties as assigned
Research and verify account information
Answer questions and solves problems for customers

Qualification Requirements:

Fluent in Spanish
High school diploma or equivalent
A minimum of six months cash handling & customer service experience
Previous Teller experience strongly preferred
Excellent interpersonal, verbal and written communication skills
Ability to operate on-line teller terminal required
Successful completion of Teller training and other required compliance training
Professional demeanor and presentation
Proficient in Microsoft Office Suite preferred

Qualifications Skills Required
Interpersonal

Expert

Professionalism

Expert

Typing

Expert

Preferred
Verbal Communication

Expert

Behaviors Preferred Enthusiastic

:
Shows intense and eager enjoyment and interest

Team Player

:
Works well as a member of a group

Detail Oriented

:
Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

:
Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.