Fraud Resolution Analyst

Experience: 2-4 years

Skills: Fraud prevention, fraud investigations, customer service, inbound/outbound call handling, account verification, transaction review, ACH, wire transfers, check processing, digital payments, risk assessment, documentation, Salesforce CRM, call center operations, and Microsoft Office.

Location: Augusta, GA (Onsite)

We at Coforge are hiring a Fraud Resolution Analyst with the following skillset:

• Handle inbound and outbound calls related to fraud alerts, account restrictions, account verification, and fraud investigations.
• Verify potentially fraudulent transactions and gather information from customers to determine legitimacy.
• Review account activity, alerts, and transaction history to identify suspicious behavior.
• Provide exceptional customer service while assisting customers affected by fraud or scams.
• Document customer interactions, findings, and resolutions accurately within company systems.
• Conduct fraud research and analysis to assess risk and recommend appropriate actions.
• Coordinate with internal teams to resolve fraud-related issues and ensure timely case resolution.
• Manage multiple tasks and customer interactions in a fast-paced environment while maintaining accuracy and attention to detail.

• 2-4 years of experience in Banking, Financial Services, Fraud Operations, Risk Operations, Customer Service, or Call Center environments.
• Strong communication and active listening skills.
• Experience handling high-volume inbound and outbound calls.
• Knowledge of fraud detection, fraud prevention, and common scam typologies.
• Familiarity with ACH, wire transfers, checks, and digital payment platforms.
• Strong analytical, problem-solving, and decision-making skills.
• Experience with CRM systems such as Salesforce is preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work independently and efficiently in a fast-paced onsite environment.