Dental Practice Manager

• Job Category Practice Manager, Full Time, Administration and Management
• Industry Dental, FQHC, Faith Based Medical Center
• Employee Type FT Exempt

• Phone

Position Summary :The Dental Practice Manager is the administrative and operational leader for the Dental Department. In partnership with the Dental Director, this role ensures reliable daily operations, strong patient access, efficient provider support, sound financial stewardship, engaged and accountable teams, regulatory

readiness, and continuous improvement across the dental program.

Decision-Making Scope:The Dental Practice Manager may independently manage routine daily workflows, staff assignments, approved schedules, supply purchasing within budget, vendor coordination, coaching, and approved

process-improvement work. Changes to clinical protocols, treatment standards, provider schedules, clinical staffing models, major capital purchases, new positions, compensation, program expansion, or organizational policy require approval through the appropriate clinical or executive authority.

Essential Functions:

1. Practice Operations and Patient Flow

· Lead day-to-day dental operations, including clinic readiness, staffing assignments, patient flow, chair utilization, emergency access, laboratory coordination, referral processes, and operational huddles.

· Partner with the Dental Director and providers to build and maintain schedules that support access, productivity, continuity, and appropriate clinical coverage.

· Monitor schedule utilization, appointment availability, no-shows, wait times, same-day treatment opportunities, and operational bottlenecks; implement timely corrective actions.

· Standardize front-office, dental assisting, sterilization, patient communication, and closing-the-loop workflows across the department.

· Ensure providers and care teams have the staffing, supplies, equipment, information, and operational support needed for safe and efficient care.

2. Leadership, Staffing, and Team Development

· Directly supervise, coach, develop, and evaluate assigned non-provider dental employees and designated leads.

· Establish clear performance expectations, communication routines, accountability practices, and service standards.

· Partner with Human Resources on recruitment, selection, onboarding, performance management, corrective action, retention, and workforce planning.

· Maintain staffing schedules, review timekeeping and leave requests, monitor attendance and overtime, and adjust assignments based on patient demand and operational needs.

· Conduct regular staff meetings, one-on-one check-ins, introductory and annual evaluations, and staff development planning.

· Promote a respectful, mission-centered culture characterized by teamwork, professionalism, transparency, and timely conflict resolution.

3. Patient Access, Experience, and Service Recovery

· Improve access to dental care by monitoring demand, capacity, recall activity, referral completion, emergency availability, and scheduling effectiveness.

· Ensure consistent patient communication regarding appointments, treatment plans, financial responsibilities, referrals, and follow-up needs.

· Review patient feedback, complaints, and service recovery trends; ensure concerns are addressed within organizational time frames and used for improvement.

· Promote compassionate, respectful, and culturally responsive service aligned with Christ Community

· Health’s mission.

4. Financial Stewardship and Revenue Cycle Support

· Collaborate with the Dental Director and Finance in annual budget development, monthly financial review, variance management, and capital planning.

· Monitor departmental revenue, expenses, supply utilization, staffing costs, provider productivity,…