Director of Retail Workforce Partnerships & Program Operations

Job Details

Job Location: Augusta Campus - Augusta, GA 30907

Position Type: Full Time

Education Level: Bachelor's Degree

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Goodwill Administration and Support

The Director of Retail Workforce Partnerships & Program Operations is responsible for the strategic growth, external partnership development, and operational leadership of Helms College workforce education initiatives focused on the retail sector, including the Retail Operations Management (ROM) program and future employer-sponsored workforce development partnerships.

This position serves as the primary relationship leader responsible for expanding Helms College partnerships across the Goodwill network, national and regional retail organizations, and employer tuition assistance ecosystems. The role focuses on positioning Helms College as a premier workforce education provider that supports career advancement, leadership development, and industry-specific training solutions for retail employers and workforce organizations.

The Director will lead efforts to secure employer-sponsored educational partnerships, expand program participation, support enrollment pipeline development through strategic partnerships, and oversee operational execution of employer cohorts and workforce education initiatives.

• Develop and manage strategic partnerships with national, regional, and local retail organizations to expand workforce education opportunities through Helms College programs.
• Establish relationships with corporate learning and development leaders, talent development teams, tuition assistance administrators, and workforce development stakeholders.
• Position Helms College as a preferred workforce education and training partner within retail and service‑sector industries.
• Identify and pursue opportunities for Helms College programs to be included within employer tuition assistance, workforce development, and educational reimbursement programs.
• Expand participation and engagement across the Goodwill network by building relationships with Goodwill organizations nationwide.
• Represent Helms College at conferences, networking events, workforce development meetings, and industry engagement opportunities.
• Develop employer partnership strategies that support enrollment pipelines, workforce upskilling, leadership development, and career pathway initiatives.

• Oversee operational execution of retail workforce development programs, employer-sponsored cohorts, and related educational initiatives.
• Coordinate with academic leadership to ensure instructional quality, curriculum integrity, and alignment with accreditation standards.
• Support faculty recruitment, onboarding, scheduling, communication, and operational coordination related to employer-sponsored programming.
• Monitor program effectiveness, participation metrics, retention trends, completion outcomes, and employer satisfaction indicators.
• Assist in developing scalable operational processes that support growth across multiple employer and Goodwill partnerships.
• Collaborate with internal teams to support student onboarding, communication, and employer cohort coordination.

• Support growth of employer-sponsored educational partnerships and workforce development contracts.
• Collaborate with leadership to develop pricing models, partnership structures, and workforce education proposals.
• Assist with revenue forecasting, partnership reporting, and contract tracking activities.
• Support expansion strategies tied to workforce development initiatives and retail leadership education programming.
• Identify opportunities for new workforce education offerings aligned with employer and industry needs.

• Partner with Admissions and Enrollment teams to support employer referral pipelines and student engagement efforts.
• Collaborate with Marketing and Communications to support employer-facing messaging, promotional materials, and workforce partnership visibility.
• Coordinate with Finance…