Lead Gulfstream Systems Support Engineer

Overview

You will be part of a global field support team acting as technical focal and liaison for all customer and program requirements. You will develop a strong working knowledge of the assigned power products and facilitate the use of approved processes to provide integration testing and flight line support at the Customer’s locations.

You will be part of a global field support team acting as technical focal and liaison for all customer and program requirements. You will develop a strong working knowledge of the assigned power products and facilitate the use of approved processes to provide integration testing and flight line support at the Customer’s locations.

• Develop strong working knowledge of power systems and test equipment prior to deployment to customer location
• Troubleshoot, investigate and drive resolution to determine when parts are returned to OEM
• Ability to respond and support the customer during after hours
• Assist Product Support Engineers (PSE) with defect investigation and use appropriate technical data to support reliability analysis and minimize unnecessary removals
• Assist with queries relating to Aircraft and Component Maintenance Manuals
• Manage consignment stock levels and logistics at Customer location
• Deliver on-the-job training to the Customer
• Provide regular reports on the status of on-site integration testing and system performance to the programme team and be the onsite first point of escalation for any issues that arise
• Build and maintain strong long-term relationships with customer at all levels
• Manage cost control, quality, and operations-oriented customer communications
• Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication and technical discussions
• Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices

• Bachelors degree (in aeronautical, electrical engineering, or mechanical engineering preferred) from an accredited college or university and 3+ years of experience in a field support role, project management, or systems engineering (or a minimum high school diploma / GED with an additional 4+ years of experience in a field support role, project management, or systems engineering)

• Ability to support the customer during off-hours
• Significant experience in a broad base Aerospace industry or Aviation products
• Product Knowledge – skilled in the theory and operation of defined systems, able to test and repair products and test equipment
• Technical Communication – skilled in the presentation of technical information both verbal and written, adapting material for the target audience
• Problem Solving – skilled/expert in analysing and identifying or proposing solutions to problems using a wide range of data and analytical tools
• Customer Centric – skilled/expert regarding customer requirements, translating them into clear deliverables
• Ability to manage multiple priorities and tasks simultaneously
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Lean experience and training preferred
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Core competence in Microsoft Office applications, particularly Excel, Power Point and Outlook

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like Health Ahead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to…