Customer and Supplier Management Associate

Aurubis - metallurgy is our passion. We are a leading global multi‑metal company and one of the largest copper recyclers worldwide. We process complex metal concentrates, scrap metals, and metal‑bearing recycling materials into metals of the highest purity. These metals serve as the basis for key megatrends such as digitalization, renewable energies, e‑mobility, and urbanization. Aurubis has about 7,000 employees, production sites in Europe and the US, and an extensive worldwide distribution system.

Join our team and promote progress together with us!

As a Customer and Supplier Management Associate, you will play a key role in delivering an exceptional customer and supplier experience by providing professional, timely, and accurate support to our commercial partners. You will manage supplier and customer requests, administer supply and sales contracts, coordinate deliveries and fixations, and resolve contract‑ and delivery‑related issues. In this role, you’ll ensure high service standards for both internal and external partners while building strong, trust‑based relationships with customers and suppliers.

You will also oversee lead‑time reporting, manage supplier claims, support risk reporting, and collaborate closely with purchasing and logistics to maintain full compliance with all legal documentation requirements. Beyond daily operations, you’ll actively contribute to project work and continuous improvement initiatives aimed at enhancing process efficiency and overall service quality.

• High school diploma or equivalent;
  Associate or Bachelor’s degree is a plus.
• At least 3 years of work experience in customer service or a related field, preferably in a commercial or B2B environment.
• Proficiency in using CRM software, ticketing systems, and other customer service tools.
• A background in the metal recycling market is ideal.

• Excellent verbal and written communication skills, with a professional and courteous demeanor.
• Strong problem‑solving and analytical abilities to assess and resolve customer issues effectively.
• Empathy and patience in dealing with customers, showing genuine care and concern for their needs.
• Ability to multitask, prioritize, and manage time efficiently in a fast‑paced environment.
• Detail‑oriented with excellent organizational skills to maintain accurate customer records.
• Strong team player with the ability to collaborate and communicate effectively with cross‑functional teams.
• Flexibility to adapt to changing priorities and work schedules, including occasional evenings or weekends.
• Persuasive communication skills in positive or negative situations, portraying customer, business, and solution‑focused leadership.
• Strong work ethic and commitment to change and continuous improvement.
• Receptive to constructive feedback and capable of giving feedback to others.
• Effective presentation skills, obtaining buy‑ins from stakeholders.
• Effective conflict management abilities.
• Embrace challenge and change with a passion for metals and project results.
• Promote productive exchanges of ideas and expectations.

Physical requirements may be required to observe and walk in a smelter environment. Must be willing and physically able to work in varying cold and heat situations. Could have times that are prolonged periods of walking, standing, and bending. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds lity to travel throughout the facility as required to conduct audits and make observations.

Must wear all required PPE when in protected areas. Required to reach and grasp with hands and reach with arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Willing and physically able to travel domestically and/or internationally if requested.

• Customer/Supplier Support: Serve as the primary point of contact for commercial clients and suppliers, responding promptly and professionally to inquiries, complaints, and requests.
• Issue Resolution: Identify and analyze customer and supplier issues, troubleshoot problems, and provide…