Sales Back Office Analyst

Responsibilities

• Review new active contracts to ensure all billing and payment terms and conditions are correctly captured in IRES and Salesforce.
• Coordinate with the legal and sales departments to clarify contractual terms relevant to invoicing.
• Create draft invoices based on contract terms and approved pricing structures within the Company CRM (Salesforce)
• Issue final invoices in a timely and accurate manner, ensuring compliance with company policies and legal requirements.
• Monitor pending contracts or documents required for invoice issuance and actively follow up for resolution.
• Review deactivated contracts to ensure all invoices have been issued accordingly and, if applicable, ask for their re-activation.
• If applicable, submit invoices to customer
• Track issued invoices to monitor payment status and identify overdue
• Follow up with customers and internal stakeholders on outstanding payments to ensure timely collection.
• Maintain and update accounts receivable ledgers accurately in
• Share regular reports such as:
  Aged receivables report and collection
• Escalate critical or long-outstanding receivables to appropriate internal teams (e.g., sales or legal) for intervention.
• Serve as a liaison between the Sales, Legal, and Finance departments to ensure smooth execution of billing and collections processes.
• Coordinate with Sales to obtain customer-specific invoicing requirements, purchase orders, or approvals.
• Collaborate with the Legal team to resolve contract discrepancies or legal holds affecting invoice issuance or collections.
• Serve as a liaison between the Sales, Legal, and Finance departments to ensure smooth execution of billing and collections processes.
• Coordinate with Sales to obtain customer-specific invoicing requirements, purchase orders, or approvals.
• Collaborate with the Legal team to resolve contract discrepancies or legal holds affecting invoice issuance or collections.

• Bachelor’s degree or vocational training in Business Administration, Finance, Accounting, or a related field.
• Minimum of 2 years of experience in a similar Sales Back Office, Billing, Customer Operations, or Administrative role.
• Experience reviewing contracts, issuing customer invoices, and maintaining accurate commercial and financial documentation.
• Familiarity with CRM systems, preferably Salesforce, is considered a strong plus.
• Basic understanding of accounting and financial principles, particularly related to invoicing and revenue processes.
• Experience working directly with clients and providing support in a professional and service-oriented manner.
• Excellent organizational skills and strong attention to detail.
• Strong interpersonal and communication skills, with the ability to coordinate effectively across internal teams and external stakeholders.
• Proactive mindset, problem-solving attitude, and ability to manage multiple priorities in a fast-paced environment.
• Bilingual level of English (written and spoken) is mandatory.
• Flexibility to adapt working hours in order to ensure overlap and coordination with US-based teams.
• Flexibility and availability to travel to the US as business needs require.