Billing Operations Manager Partnerships

About Progress Partners

Progress Partners is a fast‑growing technology company building and scaling next‑generation SaaS and mobile platforms. We blend creativity with data‑driven execution to ship high‑impact products—including AI‑powered tools, productivity platforms, and workflow software—used by millions of people in more than 160 countries.

If you’re passionate about building transformative products, Progress Partners is a place to make a lasting impact.

This is a hybrid role that combines payment operations ownership with active business development across our payment partner ecosystem. You will run the day‑to‑day operations of a payment stack and at the same time you will be actively building our pipeline of new PSPs, acquirers, APMs, and fraud tools.

At our scale, payment operations and payment partnerships are inherently linked. Reconciliation data informs processor performance, while partnership discussions identify new tools and APMs for integration. The role requires a strategic owner who manages both the operational and strategic partnership aspects.

As a senior individual contributor with high autonomy, you are expected to strategically set the agenda for operational priorities and partnership outreach based on business objectives.

• Own daily payment operations across all PSPs for all platforms. This includes settlement monitoring, payout reconciliation, refund flow oversight, and exception handling.
• Build and maintain operational dashboards showing per‑platform, per‑processor performance: approval rates, decline reasons, processor latency, settlement timing, refund velocity.
• Manage refund operations across the portfolio, including bulk refund handling, refund‑vs‑chargeback conversion, and policy enforcement.
• Partner with the Risk team to feed dispute data, approval data, and processor performance back into fraud and acquirer strategy.
• Optimize payment vendor billing, ensuring cost‑effectiveness regarding processing fees, gateway fees, and fraud tool subscriptions.
• Maintain a live pipeline of payment partners—PSPs, acquirers, alternative payment methods (BNPL, digital wallets, APMs), fraud and chargeback tools, and adjacent fintech vendors.
• Source and qualify new partners through outreach (Linked In, conferences, warm intros, direct email) and bring at least one qualified opportunity per month to the Director of Payments for evaluation.
• Lead initial commercial conversations with prospective processors and tools—pricing discovery, capability matching, technical fit assessment.
• Drive MID applications and underwriting processes across LLCs—prepare KYB packages, financials, risk narratives, and remediation context.
• Negotiate commercial terms (processing rates, reserves, rolling reserve releases, chargeback fees, monthly minimums) and coordinate legal review.
• Stay current on industry trends—card scheme rule changes, new APMs, emerging acquirers in high‑risk verticals, regulatory shifts. Share weekly intelligence with leadership.
• Maintain our CRM with accurate pipeline status, deal stages, and partner notes—this is non‑negotiable.
• Work daily with the Risk team— they need the data you produce; you need their inputs to win MID applications.
• Partner with Finance on reconciliation, processor invoice review, and revenue reporting accuracy.
• Coordinate with Legal on partner contracts, processing agreements, and entity‑level documentation.
• Brief Product and Engineering on processor capabilities, integration timelines, and operational constraints when new platforms or features are being scoped.
• Represent the company professionally in all external partner conversations—you are the first impression our partners get of how we operate.

• 3+ years in payments—either in operations at a high‑volume merchant, in a commercial role at a PSP/acquirer, or a combination. Consumer subscription experience is strongly preferred.
• Direct hands‑on experience operating a Stripe account at a meaningful scale ($1M+ per month processed). You should be able to discuss balance transactions, payouts, disputes, and Connect/Standard distinctions without needing to look anything up.
• Working…