Member Experience Specialist

Maine State CU is hiring a Member Experience Specialist I in Augusta.

Description:

Receives members in primarily in person and when applicable through online technology, and/or by telephone; determines the nature of the member’s business and either transacts the member’s request or refers the member to the appropriate staff member.

The successful applicant will be a highly motivated, team-oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment. You should have a minimum of six months related experience (e.g., customer service, accuracy in cash handling, etc.). Also required are strong interpersonal skills, a professional appearance, a solid work ethic, reliable attendance, and an ability to be detail-oriented.

A high school diploma or GED is required.

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.

We are also proud of the benefits we offer:

• Employer-subsidized medical insurance plans
• Employer funded HRA
• Employer-subsidized dental and vision insurance
• 100% employer paid – life, short-term disability and long-term disability insurance
• Competitive wages, and annual evaluations with compensation adjustments
• Generous 401(k) employer match, plus annual discretionary contribution
• Generous PTO with immediate PTO accruals + 8 hours of birthday PTO & 12 paid holidays
• Paid parental leave
• Education reimbursement – up to $5,000 annually for undergraduate & $10,000 annually for graduate degree
• Opportunities to volunteer in our local communities
• 100% employer paid EAP which includes 6 free mental health sessions
• Wellness reimbursement of up to $150
• Free coffee, tea, and hot chocolate and an abundance of food