Office Coordinator

Overview

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Location:

Augusta University
Full/Part Time:
Full Time
Job

About Us:

Augusta University’s distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia (USG) comprises 26 institutions and the USG Statement of Core Values is Integrity, Excellence, Accountability, and Respect.

These values guide the organization and its members. USG policies on personnel conduct and freedom of expression apply as applicable.

Locations:
Our Health Sciences Campus – 1120 15th Street, Augusta, GA 30912;
Our Summerville Campus – 2500 Walton Way, Augusta, GA 30904.

College/Department Information:
The Dental College of Georgia at Augusta University provides dental education through patient care, research, and service. Patients may receive treatment in student clinics, resident care, or faculty practice, across more than 20 clinics in Georgia.

This position will assist with coordination and administrative efforts as directed by the Director of Patient Services. Responsibilities include quality control measures for on-time graduation of senior students, reviewing proposed treatment plans, demographic information, internal and external referral requests for accuracy, and patient compliance counseling focusing on DCG policies and protocols. The role also involves reviewing students’ use and compliance with the pre-doctoral appointment system and, when necessary, taking appropriate action.

Communication with patients, students, staff and faculty by email, telephone and in person to provide information, explain and resolve minor problems is required. Duties include inputting student rotation data; maintaining student competency forms; and generating letters to patients and students’ clinical activity reports as needed.

• PRE-DOCTORAL CLINICS:
  Primary responsibility for year-round templating (twice in fall, twice in spring) of pre-doctoral clinics, including building clinic books and scheduling clinical chairs for all pre-doctoral programs through a structured process. Manage master rotation spreadsheet, student calendar, and events calendar. Label chairs, coordinate patient assignments, manage daily clinical operations, and ensure optimal use of clinical resources. Perform schedule reviews to avoid discrepancies;
  
  adhere to deadlines; final schedules are distributed to D1–D4 student providers. Provide ongoing support to faculty, students, and patients to maintain workflow efficiency and service quality.
• PCC CLINIC:
  Keep Director of Patient Services, Patient Care Coordinator (PCCs), and faculty informed of clinical utilization; adjust schedules as needed; handle rotation swaps and administrative tasks for ~300 pre-doctoral students (e.g., patient inactivation, assignments, no contact letters, step transfers).
• COLLABORATE:
  Collaborate with internal customers as needed.
• MONITOR PROGRESS REVIEWS:
  Schedule, block, and monitor progress reviews for 6 PPCs.
• SCREENING PATIENTS & DATA:
  Assist students with scheduling screening patients, collect data for registration and clinical codes; back up screening and EDS clinic.
• WEEKLY UPDATES:
  Provide weekly updates of the student clinical production report from…