DCG Clinics Support Specialist

About Augusta University

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

This position serves as a key representative of the Dental College of Georgia’s commitment to delivering high‑quality, professional, and welcoming customer service. The incumbent is expected to consistently provide courteous and efficient service to patients, providers, and staff both in person and over the phone. The incumbent is responsible for the registration of new patients, including gathering, verifying, and entering personal, contact, and insurance information into the EMR system (axiUm).

This role also coordinates and schedules appointments to optimize provider productivity, confirms upcoming appointments, manages cancellations and recalls, and processes appointment changes as requested by patients or providers.

Additional responsibilities include greeting and checking in patients, verifying demographics and insurance details, posting payments (received in person, by mail, phone, or online), and balancing the cash drawer at the end of each business day. The position also handles incoming inquiries from new patients regarding clinic services and manages referral workflows and recall lists. The incumbent must also assist students, residents, faculty, and staff with reviewing and analyzing patient accounts to ensure accuracy of charges, payments, and balances.

All tasks must be completed with attention to detail, efficiency, and adherence to DCG's high standards for customer service and professionalism.

• SCHEDULING
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  Maintain a productive daily schedule to support provider production goals and clinic revenue. Manage appointment waitlists and prioritize same‑day scheduling opportunities as cancellations arise. Communicate payment policies to new patients at the time of scheduling. Maintain recall lists to ensure timely, ongoing patient care.
• PATIENT CHECK‑IN & CHECK‑OUT
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  Provide a welcoming and professional experience for all patients. Assist with check‑in, including updating demographic and insurance information, verifying coverage, and posting payments. Upon checkout, ensure follow‑up appointments, recalls, or pending appointments are scheduled. Collect and post any outstanding payments and inform patients of future financial responsibilities.
• NEW PATIENT INTAKE
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  Answer inquiries from prospective patients in a courteous and informative manner. Accurately register new patients in the axiUm system and generate/send welcome letters. Clearly explain DCG services to potential new patients.
• APPOINTMENTS RESCHEDULING & REFERRALS
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  Contact patients in a timely and professional manner to reschedule appointments due to provider unavailability. Manage and monitor referral lists by order of receipt, schedule referral appointments, and generate follow‑up correspondence to referring providers.
• GENERAL PHONE SUPPORT
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  Answer incoming calls with professionalism and efficiency. Handle questions regarding patient accounts, appointment scheduling, or re‑routing calls to the appropriate department. Support patients with urgent dental needs by facilitating emergency scheduling when appropriate.
• UNSCHEDULED TREATMENT FOLLOW‑UP
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  Generate and review reports in axiUm related to failed appointments, pending appointments, and recalls. Conduct follow‑up outreach to patients for continued care. Use mail merge tools to streamline patient communication as needed.
• ACCOUNT &…