Care Coordinator - CMA

Position Summary

Job Title:

Care Coordinator – Certified (CC-CMA). Department/

Location:

Population Health
- Home Care Program.

Reports to:

Clinical Supervisor.
The Care Coordinator – Certified Medical Assistant (CC-CMA) facilitates patient continuity of care with the healthcare team. Under the clinical direction and oversight of the Primary Care Provider and Advanced Practical Nurse, the CC-CMA coordinates care for patients needing support by collaborating with the patient, family, physician, providers, nurses, and other members of the healthcare team to identify needs and expedite valuable, appropriate, and cost‑effective care.

The CC-CMA is a key role in our practice. They create a strong first impression for our patients and ensure they feel cared for by our practice. They will engage with patients and caregivers and communicate orders or instructions from the doctor or clinical provider. They assist clinical providers with documenting necessary communications in a timely manner.

• Facilitate engagement between PCP and patient.
• Assist clinical providers by maintaining practice workflow, escalating acute issues to the provider timely.
• Follow instructions closely and report observations and symptoms indicative of the patient’s reactions to treatments and patient complaints.
• Responsible for scheduling accurate initial evaluations, follow‑up appointments and cancellations.
• Initiate all appointment reminder calls in a professional and courteous manner, projecting appropriate language and tone of voice.
• Demonstrate effective oral, listening, and written communication skills that facilitate positive customer relationships and staff interaction in the delivery of care.
• Prioritize duties and responsibilities and complete them accurately and in a timely fashion.
• Maintain confidentiality and demonstrate responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures.
• Obtain and enter patient history, chief complaint, and update the medication list into the electronic medical record.
• Maintain compliance with legal requirements, HIPAA, OSHA, and company policies.
• Assist with other office duties including answering phones, faxing, filing, etc.
• Keep supplies ready by inventorying stock, placing orders, verifying receipt, sorting, and storing.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.
• Participate in required staff huddles.
• Maintain predetermined patient caseload.
• Exercise sound clinical judgment, seek advice and sign off from Advanced Clinical Nurse or clinical leadership as appropriate.
• Take initiatives in finding solutions to difficult and/or sensitive problems.
• Participate in quality gap closures.
• Work as a patient advocate.
• Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies or other miscellaneous job‑related duties as assigned.
• Enhance practice reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

• Current NJ CMA certification.
• Two (2)+ years of experience in one or more of the following settings:
  Acute Care, Ambulatory, Specialty, Physician Office, or Home Health.
• Willingness & ability to interact with healthcare personnel within a variety of clinical settings.
• Understanding of HIPAA, confidentiality obligations, and nursing best practice.
• Demonstrated ability to work as part of a team.
• Excellent interpersonal and organizational skills.
• Must be able to execute workflows and work together with APNs and other members of the multidisciplinary care team.
• Knowledge of payor programs and quality metrics.
• Ability to review clinical data to address care opportunities and healthcare utilization trends.
• Critical thinking skills & ability to adapt to a fast, complex working environment.
• Strong autonomous problem‑solving ability.
• Excellent time management skills.
• Multitasking and prioritization in a high‑volume environment with minimal supervision.
• Ability to undertake a variety…