Director of Practice Operations

• Job Category Practice Management, Director, Full Time Exempt
• Industry Practice Operations, Federally Qualified Healthcare Center, Faith Based Medical Care
• Employee Type FT Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

Contact information

• Phone

Description The Director of Practice Operations provides strategic and day-to-day administrative leadership for medical practice operations across Christ Community Health sites. This role is responsible for ensuring that practice operations are consistent, efficient, patient-centered, mission-aligned, and supportive of high-quality clinical care.

The Director leads through Site Managers (directly) and other assigned operational leaders (indirectly, or future roles TBD) to strengthen clinic workflows, patient access, staff performance, provider support, patient experience, operational accountability, and cross-site consistency. Under the leadership of the CEO, this position will partner closely with the CMO, CFO, HR Director, and leaders of clinicians, Quality, Revenue Cycle IT, Care Coordination, and Dentistry to ensure that practice operations support organizational goals and the needs of all stakeholders.

The role requires a strong administrative healthcare leader who can balance operational discipline, clinical environment awareness, compassionate leadership, data-driven decision-making, and mission-centered service. The position is expected to grow with the organization over time and may provide leadership to ancillary or related operational departments as organizational structure and needs evolve.

Major Areas of Responsibility include:

• Practice Operations Leafership
• Work Location and Site Presence
• Leadership of Managers and Teams
• Clinical Support Operations
• Cross-functional Collaboration

Competency demonstrated in this role means:

• Trust-building
• Decision-making
• Accountability
• Change leadership
• Operational discipline
• Service orientation

Requirements

• Bachelor’s degree required, preferably in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field;
• Master’s degree in Healthcare Administration, Business Administration, Public Health, Nursing Leadership, or a related field preferred;
• Minimum of 5-7 years of progressive healthcare operations experience required;
• Minimum of 4-5 years of experience supervising managers, site leaders, or multi-site healthcare teams required;
• Must have experience supervising a minimum of at least 4-5 direct reports simultaneously;
• Strong preference for prior FQHC, community health center, or safety-net healthcare experience;
• Experience in primary care, multi-provider practice operations, or mission-driven healthcare strongly preferred;
• Experience leading clinical support teams, or team including clinical support staff, is preferred;
• Clinical background and/or clinical operations experience is ideal, but not required;
• Experience with EHR optimization, patient access improvement, and workflow redesign are preferred.

Regardless of degree pathway, the successful candidate must demonstrate hands-on healthcare operations leadership, experience supervising managers or site leaders, and the ability to lead others in a multi-site or complex ambulatory care environment

Working Conditions: The position has normal office and clinic working conditions. The role requires regular presence at assigned practice sites, interaction with clinic teams and leaders, and availability to support operational needs during normal business hours and occasionally outside standard hours as organizational needs require.

PHYSICAL REQUIREMENTS
Rarely (0-12%)
Occasionally (13-33%)
Frequently (34-66%)
Regularly (67-100%)

Seeing:
Must be able to read reports and use computer X

Hearing:
Must be able to hear well enough to communicate with coworkers X

Standing/Walking X

Climbing/Stooping/Kneeling X

Lifting/Pushing/Pulling X

Fingering/Grasping/Feeling:
Must be able to write, type, and use phone system X

Sitting X

Summary

Our Mission: To proclaim Jesus Christ as Lord and to demonstrate His love by providing affordable, quality primary health care to the underserved.

Our Vision: In response to God’s grace, we desire to be a part of the redemptive work of…