Clinical Quality Lead

About Float Float is the full-stack platform for Specialty Pharma home infusion. We’re on a mission to make healthcare safer, easier, and more efficient by connecting Super Nurses to home medication visits - moving all care that doesn’t need a hospital to the home. Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital.

Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care. Over the last 5 years, we’ve successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We’ve facilitated over 90,000 patient visits with 1,400 nurses and are scaling our platform, team, and operations to serve more geographies and patients.

Float Health is currently recruiting nurses and serving patients in California, Nevada, Arizona, Texas, Washington, Michigan, Indiana, Georgia, and Ohio with several new states on the horizon.

The Role Float is seeking a Clinical Quality Lead to own the nursing judgment at the center of our quality program. Quality in a nurse marketplace works differently than in a traditional staff-model agency. Float nurses are 1099 independent clinicians practicing across multiple states, pharmacy programs, and patient homes, exercising significant independent nursing judgment without another clinician present. Float does not create quality through visit-by-visit supervision — we create it through clear standards, effective education, reliable incident processes, and feedback loops that help excellent nurses succeed while identifying risk early.

This role owns the clinical core of that system: defining what good care looks like, investigating what happens when care deviates from plan, and deciding what happens next. Reporting to the Clinical Nurse Manager, the Clinical Quality Lead sits within the Clinical Resource Team. This role exists because we believe a marketplace of independent nurses can deliver clinical quality that rivals or exceeds traditional care models when supported by the right systems.

Float is proving this at a national scale.

Build a scalable clinical quality system that makes safe nursing care visible, measurable, and continuously improvable across every Float market, pharmacy partnership, and patient visit.

Define what high-quality clinical care looks like for a Float visit: adherence to provider orders, medication administration, infusion practice, assessment, monitoring, escalation, and documentation.

Build and maintain clinical review criteria, decision frameworks, and escalation pathways that work within Float's independent contractor model.

Define and monitor the clinical quality indicators that matter across the Float marketplace.

Own the investigation and resolution of medication errors, adverse events, near misses, and clinical quality events.

Lead root cause analyses and CAPA processes using a fair, clinically sound, systems-oriented approach — distinguishing individual performance issues from workflow, education, product, or partner-level failures.

Determine when an event requires nurse education, competency reassessment, marketplace restriction, or leadership escalation.

Produce clear, precise, defensible findings for nurses, pharmacy partners, and Float leadership.

Translate quality findings into education priorities, competency expectations, job aids, and targeted nurse communication.

Write and maintain clinical policies, SOPs, documentation standards, and investigation procedures — and evaluate whether interventions actually improve nursing practice.

Serve as the clinical quality voice in pharmacy partner quality reviews, investigations, and performance discussions.

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