Adult Health Client Services Manager

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This is a full time, grant-funded, full benefit eligible position, located in Lowndes County, GA.

We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

Full time employees will enjoy a generous benefits package that includes unique training opportunities, engaging worksite wellness events, wellness breaks, employee retirement plan, 13 paid holidays per year, vacation and sick leave, health insurance, dental, vision, long term care, and life insurance. Part time positions are not benefit eligible. For more information on the State of Georgia Benefits visit (Use the "Apply for this Job" box below)./

The Adult Health Promotion Clinic Client Services Manager supervises support staff, coordinates multidisciplinary adult care services (such as sexual health, chronic disease, or specialty care), and manages client advocacy, workflow optimization, and compliance with public health standards.

• Clinic Operations and Leadership:
  Directs day-to-day activities for front office staff, establishes workflow efficiencies, and ensures seamless integration between medical care and supportive client services. Ensures Linkage to Care deliverables are met.
• Staff Supervision:
  Manages, mentors, and schedules clinic personnel, case management, program assistants, and peer advocate teams. Maintains staff credentials/licenses, competencies, and continuing education requirements.
• Client Services and Case Management Oversight:
  Monitors client intake, eligibility verification, and treatment adherence programs. Helps resolve complex client grievances or barriers to care.
• CAREWare Oversight:
  Oversees AHPC CAREWare to ensure data is entered correctly and timely as defined by Ryan White Care Act.
• Quality Assurance and Compliance:
  Maintains accurate medical records, oversees internal chart audits, and aligns clinic policies with state and federal health guidelines.
• Community and Interdisciplinary Liaison:
  Collaborates with outside agencies, regional programs, and primary care providers to promote adult health initiatives and streamline patient referrals.

Bachelor's degree in a related field from an accredited college or university and five (5) years of experience performing work related to the area of assignment, which includes two (2) years in a managerial or supervisory role or one (1) year of experience at the lower-level Healthcare Prgm Consultant 3 (HCP
092) or position equivalent.

Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR.gov.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.