Certified Medical Assistant; Heights

Role Overview

The Medical Assistant is a multiskilled health professional who works collaboratively with healthcare providers to deliver high-quality, patient centered care. Trained in both administrative and clinical functions, the Medical Assistant supports efficient clinic operations, ensures patient comfort and safety, and contributes to a positive care experience.

• Provide exceptional, welcoming, and professional interaction for every patient.
• Demonstrate a positive attitude, empathy, optimism, and a strong commitment to service.
• Assist patients by identifying needs, answering questions, and finding timely solutions.
• Communicate clearly using proper language, grammar, tone, and professionalism.

• Perform front desk reception duties, including greeting patients with professionalism and warmth.
• Answer phones, schedule appointments, and provide instructions for the registration process.
• Complete and maintain medical records following organizational standards.
• Prepare and type correspondence; process mail and manage office communications.
• Process, code, and complete insurance claim forms accurately.
• Perform purchasing, inventory management, and equipment maintenance tasks.
• Use computer-based systems for billing, transcription, scheduling, insurance claims, accounts receivable, and database entry.
• Arrange hospital admissions, radiology appointments, and external referrals.
• Call prescriptions into pharmacies by provider’s orders.

• Welcome and room patients, ensuring a warm and supportive experience.
• Measure and document vital signs, patient histories, allergies, and chief complaints.
• Provide patient education regarding medications, treatments, chronic disease management, and special diets.
• Prepare patients for examinations and perform routine screening tests.
• Assist providers with exams, minor procedures, and office surgeries.
• Prepare lab forms, perform phlebotomy, and collect various lab specimens.
• Conduct basic laboratory tests and ensure proper documentation.
• Follow the “Time Out” protocol for all procedures.
• Demonstrate familiarity with Ryan White, Title X, and Sliding Fee Scale documentation requirements.
• Perform EKGs; assist with X-ray and physical therapy procedures when needed.
• Administer medications and injections (IM, vaccines, antibiotics, hormonal, etc.) under provider orders.
• Change dressings, apply bandages, and provide first aid treatments.
• Sterilize instruments; maintain exam rooms, supplies, and equipment.
• Dispose of biohazard materials in compliance with OSHA standards.
• Practice all OSHA safety procedures consistently.
• Enter high-quality clinical documentation that meets legal, ethical, and organizational standards.
• Participate in quality management and quality assurance initiatives.

• Sort and fax approved prescription refills to pharmacies.
• Coordinate referrals, radiology orders, and laboratory orders while verifying insurance requirements.
• Prepare, release, and obtain medical records upon receipt of proper patient authorization.
• Scan relevant documents into the EHR promptly for provider accessibility.
• Check phone messages regularly and return calls promptly, or route them to the appropriate team member.
• Follow organizational medication policies for administering, receiving, storing, and transferring medications and vaccines.

• Complete daily and monthly assigned tasks, including POCT controls and documentation.
• Maintain required training for Food Bank and Food RX programs.
• Complete ASN TVFC state training modules related to vaccine storage, handling, transferring, and data logger use.
• Follow guidelines for ordering, managing, and storing private vaccines and medications.
• Demonstrate understanding of incident reporting and the protocol for calling clinical codes.
• Maintain knowledge of clinic life safety components (emergency exits, fire extinguishers, spill kits, eye wash stations).
• Provide input on quality improvement projects and support operational benchmarks.
• Perform additional duties assigned to support clinic operations and patient safety.

• Provide cross coverage to other clinics as needed.
• Adapt to changing priorities and assist with tasks outside of routine responsibilities as needed.
• Perform additional duties or special projects assigned to support organization operations.
• Understand that the…