Clinic​/Practice Assistant, Joint Center

Site:
Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Are you an experienced administrative professional who thrives in a fast-paced clinical setting and enjoys helping patients feel supported from the moment they arrive? We are hiring a full-time Clinic/Practice Assistant to join the Joint Center team at our 2000 Washington Street location in Newton. This on-site role offers a consistent Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. and the opportunity to play an important part in delivering a smooth, high-quality patient experience.

About the Role

As a Clinic/Practice Assistant, you will support both administrative and clinical operations for the practice. You will help coordinate patient visits, manage scheduling and check-in/check-out processes, support documentation needs, and serve as a key resource for patients, providers, and practice staff.

• Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
• Assist patients and callers with routine inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain accurate patient records.
• Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
• Serve as a knowledgeable resource for scheduling, registration, and billing systems.
• Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
• Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
• Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.

This is a full-time, 40-hour, on-site position located at 2000 Washington Street in Newton. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.

In this role, you will be part of a collaborative clinical team where your organization, communication, and patient-service skills directly support efficient practice operations and high-quality care.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

2000 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal…