Concierge Supervisor

Concierge Supervisor page is loaded## Concierge Supervisor locations:
Cloudland Rising Fawn, GAposted on:
Posted Todayjob requisition :
JR107842#
** COMPANY OVERVIEW
** At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike.

If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit  to learn more about our existing hotels, other exciting job opportunities and our company.
** POSITION PROFILE
** Assist the Guest Services Manager by overseeing the responsibilities of the concierge and guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.
** ESSENTIAL RESPONSIBILTIES
*** Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
* Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
* Communicate with the Engineering Department regarding any maintenance requests from the guests.
* Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
* Issues safety deposit boxes to guests when requested.
* Provide for a safe work environment by following all safety and security procedures and rules.
* Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
* Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.
** REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
*** Requires having excellent computer and cash handling skills
* Present a sociable, outgoing, lively and guest service oriented behavior.
* Working knowledge is generally learned on-the-job.
* Communicate information and hotel services to management, staff and guests.
** PHYSICAL DEMANDS
*** Ability to stand for extended periods of time.
* Lift, pull, push, bend, and move items to support the hotel and outlets# # BENEFITS PACKAGE
* Competitive Salary
* Daily Pay!
* Team Member Hotel Discount Program
* Uniforms Provided for most positions
* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
* Paid PTO
* 401k with employer match
* Food and Beverage Discounts
* Tuition Reimbursementto learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!##
** CLOUDLAND LOOKOUT MOUNTAIN A CURIO COLLECTION HOTEL
** Living above the clouds on top of Lookout Mountain, Georgia, Cloudland is the Southeast’s newest and most spectacular resort hotel!! If you happen to love golf or have golf resort experience, let’s make a connection soon!

A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas.

Let’s not forget the golf! Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin.
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