Housekeeping Manager

Supervisory Responsibilities (Direct Reports):

All Housekeeping Staff

Directs housekeeping program to ensure clean, orderly, and attractive conditions of Little Ocmulgee State Park & Lodge by performing the following duties personally or through subordinates. Assists with the hiring, training, and supervision of all housekeeping associates to assure that a high level of service is consistently received at the lodge.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Establishes standards and procedures for work of housekeeping associates.
• Plans work schedules to ensure adequate service.
• Inspects and evaluates physical condition of the lodge rooms.
• Submits to management recommendations for painting, repairs, and furnishings.
• Oversees the annual Housekeeping operations budget to achieve or exceed budget expectations for the department.
• Periodically inventories supplies and equipment.
• Keep accurate record of expenditures.
• Ensure Purchase Orders are expedited according to proper procedures while adhering to the budget.
• Investigates new and improved cleaning instruments and methods.
• Oversees the Lost & Found procedures for guest and/or employee lost items.
• Assists in the supervision of all associates in the housekeeping organization to include: hiring, firing, corrective action/discipline, and performance evaluations for direct reports.
• Provide excellent training and a positive work environment for all housekeeping associates in accordance with accepted brand standards.
• Provide first class Guest service in accordance with established guidelines and brand standards. Support and live by the team member handbook.
• Protect Resort assets.
• Provide a safe and sanitary environment for Employees and Guests.
• Maintains proper staffing in all applicable areas.
• Maintains all equipment and supply inventory.
• Helps identify and train appropriate shift personnel to solve minor problems with the computer system.
• Ensures that each guest receives prompt and courteous reception and service.
• Schedules department representation for pre-con meetings, as needed.
• Ensures all Accounting policies and procedures are adhered to.
• Performs other activities as assigned by the General Manager.

• Analytical – Designs work flows and procedures
• Design – Generates creative solutions, demonstrates attention to detail.
• Customer Service – Adheres to the Coral Hospitality Basics of Service standards.
• Interpersonal Skills – Listens to others without interrupting, keeps emotions under control.
• Oral Communication
  - Listens and gets clarification;
  Responds well to questions.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Presents numerical data effectively.
• Teamwork
  - Contributes to building a positive team spirit.
• Planning/Organizing – Uses time efficiently. Plans for additional resources, schedules other people and their tasks.
• Delegation – Delegates work assignments; sets expectations and monitors delegated activities.
• Professionalism
  - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality
  - Looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity
  - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Adaptability
  - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality
  - Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Managing People – Takes responsibility for subordinates activities; provides regular performance feedback
• Ethics – Treats people with respect and keep commitments
• Dependability
  - Follows instructions, responds to management…