Director of Operations; Harris, GA

PLEASE NOTE:

This is strictly an on-site role located exclusively at our property in Young Harris, GA. This is not a remote or traveling position. Relocation assistance is provided.

• Tasting Room Floor Operations (Tuesday–Sunday): Manage daily operations to ensure CCV continues to deliver exceptional hospitality and that staff maintains strict adherence to Standard Operating Procedures (SOPs). Ensure all equipment is properly maintained and in good working order.
• Tasting Room and Vacation Rental SOPs: Continuously create, review, and refine SOPs, opening/closing checklists, and side-work duties in order to ensure the continuous cleanliness and functionality of all tasting rooms and vacation rental properties
• Customer Service: Ensure an exceptional experience for every guest by monitoring staff interactions, resolving customer disputes, and managing email correspondence.
• Procurement and Inventory Management: Maintain and manage all non-wine retail inventory, including expendable supplies for the tasting rooms and the Farmhouse Coffee Shop. Responsibilities include ordering, overseeing merchandising, and adjusting prices as needed.
• Operational Back-up: Personally step in as a back-up for any position at CCV as needed.
• Cross-Departmental Liaison: Collaborate with the events team to maximize venue utilization while ensuring zero disruption to tasting room guests. Provide mediation, coordination, and conflict resolution across the tasting room, event staff, and estate staff when necessary.

• Scheduling: Maintain the staff schedule at least four weeks in advance, optimizing labor levels based on seasonality and anticipated estate traffic. Train keyholders to manage labor costs by adjusting real-time staffing levels as needed.
• Leadership: Provide continuous, high-level oversight to ensure staff has a reliable point of contact and assistance for time-critical needs across all company departments.
• Culture and Team Development: Foster strong teamwork and collaboration among the staff, optimizing real-time team dynamics.
• Full-Cycle Recruitment: Interview, hire, and assist with training for all Tasting Room staff. Strategically promote high-performing team members in alignment with budget requirements.
• Staff Handbook: Maintain and update the employee handbook as needed. Ensure all staff members sign off to acknowledge they understand all aspects of their employment.

• Strategic Planning & Execution: Plan, organize, and facilitate end-to-end quarterly wine club releases and events, including the coordination of quarterly shipments.
• Event Coordination: Design and execute exclusive wine club events, including pick-up parties, ensuring a premium and highly engaging experience for members.
• Member Communications: Manage all club-related email correspondence, promptly addressing inquiries, updates, and specific member needs.
• Collateral Design: Work alongside contractors to create print materials supporting club releases, special events, and membership drives.
• Growth & Administration: Monitor new club sign-ups, track membership growth, and accurately calculate and disperse staff commissions for new acquisitions.

• Guest Hospitality: Provide premium, prompt correspondence, interaction, and support for the vacation rental guests. Actively field guest questions and resolve any issues prior to, during, and post-stay.
• Calendar Management: Strategically manage the booking calendar, aligning rental availability with private weddings, public events, and overarching estate operations.
• Quality Assurance & Turnover: Ensure all properties meet strict cleanliness and brand standards. Coordinate turnover schedules with cleaning staff, and find back-up assistance or personally step in to clean and prepare properties if cleaners are unavailable.
• Property Maintenance: Collaborate proactively with estate management to guarantee SOP adherence for routine property maintenance and complete guest satisfaction.

• Public Event Logistics (Cluster fest & Others): Work closely with the event team to coordinate schedules and direct both…