Hotel Front Desk Agent
Listed on 2026-07-29
-
Hospitality / Hotel / Catering
Hotel Front Desk, Front Desk/Receptionist, Guest Services
Job Purpose
To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.
Job ResponsibilitiesAnswer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
Enforce hotel and company credit policies.
Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
Use yield management polices to maximize revenue and occupancy.
Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire.
May perform duties of a general clerical nature within the hotel.
Attend and is involved in monthly front desk meetings.
Work closely with sales department to implement strategies to maximize room revenue.
May fill-in on front desk.
Other duties as assigned.
Education- HS Diploma or equivalent
- 1 year of previous experience as front desk agent
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).