Hotel Room Attendant - Tru by Hilton Augusta, GA

Room Attendant

Principle Responsibilities & Position

Purpose:

To maximize guest satisfaction by providing neat and clean guest rooms in accordance with standards of the hotel. Responsible for the usage and organization of supplies. Understands and implements the Pledge (Mission), Values and culture at all time.

• 1+ years of experience in a branded, quality hotel preferred.
• High School diploma or equivalent.
• Must display professionalism and have characteristics of honesty and trustworthiness.
• Must have excellent attendance and punctuality.

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Long hours sometimes required. Work schedule varies and may include occasionally working on holidays, weekends, and evenings.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.

Knowledgeable in: proper procedures for handling linens, terry, and other supplies; sanitation of supplies, guestrooms, and public areas; guestroom cleaning procedures; safety and security measures. Report or correct any hazardous conditions observed immediately.

• Maintain designated minutes per room.
• Maintain guest privacy.
• Follow cleaning procedures systematically.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

• Multi-task, detail-oriented, remain service centric.
• Must be able to work alone.
• Comply with all standards.
• Communicate with guests and co-workers in a friendly and helpful professional manner.
• Work as a team member.

• Daily clean and return vacant dirty rooms to a vacant ready status and return occupied dirty rooms to an occupied clean status.
• Maintain a clean and orderly housekeeping cart.
• Report any discrepancies to the Housekeeping Department Supervisor.
• Turn in articles left in rooms to Housekeeping office for “Lost and Found” handling.
• Ensure quality and quantity of the contents of the linen closet by organizing and cleaning it.
• Maximize job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner.
• Ensure safety and maximum security.
• Assist in maintaining other areas of the hotel in a clean and orderly condition (e.g., associate lounge and locker room, public areas, stairwells, and back of the house area).
• Respond to guest requests and inquiries immediately.
• Have thorough knowledge of emergency procedures.
• Other duties as assigned, of which the associate is capable of performing.

• Paid Instantly.
• Paid Time Off.
• Team Member Room Discounts.
• Time and Half for Select Holidays.
• Referral Bonus Program.

• Accident Insurance.
• Disability Insurance.
• Life Insurance.
• Cancer Insurance.
• Dental Insurance.
• Vision Insurance.

• Gift Cards.
• Employee Lunches.