Slate Functional Technologist

Overview

About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Our mission and values make Augusta University an institution like no other.

Location:

Summerville Campus;
Full/Part Time:
Full Time

Job

The Slate Functional Technologist supports and optimizes the use of Technolutions' Slate CRM to support enrollment and student success at Augusta University. This role collaborates with Information Technology Services, external vendors, and Augusta University departments that utilize the system. It is part of the Slate Team within Enrollment Management, providing system enhancements, updated functionality, training and support, and guidance on Slate best practices.

The Technologist may specialize in certain system aspects or functional unit support.

• Slate Development: Develop, implement, and support the continued deployment, growth, and optimization of Slate to address the university’s business needs. Configure and customize Slate to meet high standards for student and user experience. Document business requirements and translate them into system needs, including creating development plans and outcomes. Support requirements designated at the institution or University System level for technology use.
• User Support: Serve as support and a champion for all Slate users. Provide regular, in-depth training to users and maintain training resources. Communicate system enhancements and updates in non-technical terms and provide training and documentation on data entry procedures. Collaborate with faculty and administrators to understand needs and advocate for system enhancements. Maintain thorough documentation, including system configuration.
• System Maintenance: Create user reports using relevant business analytics tools; maintain policies and organization of system data for high database performance. Collaborate with IT for data integrations with third-party systems including the SIS. Maximize Slate efficiency by implementing system rules and reducing manual processes. Test and validate updates and new functionalities from Technolutions to keep the system up to date.
• Communication: Assist users in creating and scheduling communications (email and text) and event management in Slate. Advise on optimizing student engagement and monitor key success metrics. Monitor associated expenses for Slate communications and ensure appropriate securities.
• User Security: Maintain user security and access through Roles and Permissions; participate in Slate Governance for security processes.
• Perform other duties as assigned.

Required

• Bachelor's degree from an accredited college or university in a relevant field (e.g., Information Technology, Education, or Business Administration) and a minimum of three years of experience in higher education settings, particularly in admissions, enrollment management, or related areas.

Preferred

• Three years of higher education experience in a technology-based role. Experience with Technolutions Slate CRM. Experience with Banner (SIS). Experience with technical user training to varied user levels.

Knowledge

• Knowledge of integrated institutional/information systems.

• Ability to collect, interpret, and report on data trends related to enrollment metrics and campaign performance.

• Understanding of Technolutions Slate CRM and its applications for enrollment management.

• Competence in developing and maintaining standardized datasets for ad-hoc reporting needs.

• Experience in leading cross-functional projects, defining objectives, and coordinating with team members to achieve goals.

• Proficient in Microsoft Office and other software/databases.

• Familiarity with change management principles to enable…