Field Project Technician

Description

• Provides customer service support for assigned region by communicating well with customers; responding to customer calls in a timely manner, and understanding customer needs and expectations.
• Manages assigned territory by utilizing time for maximum productivity; keeping dispatch informed of call status; closing calls in a timely and accurate manner; coordinating with the customer and eBryIT management while resolving trouble calls taking longer than usual, and performing preventive maintenance of equipment on a scheduled basis.
• Manages inventory by accounting for parts usage and returns; uses good business judgment in parts ordering to optimize resources and costs; repairs problem areas down to smallest component(s) when possible; returns bad parts in a timely manner, and involves management in situations not meeting customers’ needs.
• Manages administrative paperwork by submitting completed and accurate expense reports, time cards, field service reports, time off requests, purchase order requests, etc. by the required deadline.
• Displays a consistently positive, cooperative, self-motivated, courteous, and professional attitude as an essential function of this position.

EDUCATION/

EXPERIENCE:

Any combination of education and experience that would provide the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Associates degree in a technical discipline such as Computer Science, Information Services, or related field; excellent interpersonal, communication, organizational skills; AND/OR
• Two years of progressively responsible experience in repair, maintenance, and installation of computers, peripheral equipment, and word processing systems, of which at least one year is at an intermediate level.

• Bachelor’s degree in a technical discipline such as Computer Science, Information Services, or related field.
• A+ Certification

KNOWLEDGE OF:
How to repair, maintain, and install computers, peripheral equipment, and word processing systems at an intermediate level.