PC Systems Analyst

PC Systems Analyst 2

Job : 295257 |
Location: Augusta University |
Full/Part Time: Full Time

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real‑world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia https:// is comprised of our 26 institutions of higher education and learning as well as the System Office.

Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://.

Augusta University –
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Within each embedded support team, a PC Systems Analyst (PCSA) is devoted to the technology support needs of the college(s) in that area as they seek to further Augusta University's mission of providing leadership and excellence in teaching, discovery, clinical care, and service. Under the general supervision of their team's leadership, the PCSA is an IT rescue "go‑to" for their community, and provides fast, professional, and friendly resolution for the barriers that appear in modern computing on a regular basis.

Furthermore, the PCSA is committed to proactively reducing the frequency and impact of these problems in the first place. S/he is always looking for ways to improve processes and maximize time and cost efficiencies for the university. In addition to traditional IT support and troubleshooting, this role provides consultation and individualized training for faculty and staff use of enterprise technologies, including hardware, software, and web applications, escalating to appropriate teams where appropriate and ensuring accurate documentation throughout.

This is a fast‑paced, challenging, and mobile role, and an important part of the IT customer experience team.

• TROUBLESHOOTING AND SUPPORT: Provides troubleshooting, training, and support for software and hardware, including internet and network connectivity for PCs, Macs, mobile devices, and peripherals, including classroom podium workstations. Implements and monitors standards and procedures, facilitates data backup and recovery, and maintains service logs. Gains expert‑level…