IT Systems Support Analyst
Listed on 2026-04-02
-
IT/Tech
IT Support, Systems Administrator
IT Systems Support Analyst I – Augusta, Georgia – Full-time
Manus works across industries and value chains to accelerate the transition to Bio Alternatives – better performing and more sustainable versions of complex molecules traditionally sourced from plants, animals, or fossil fuels. Our platform is proven to work across scales, bridging the Valley of Death between lab and manufacturing more efficiently and more reliably to deliver the benefits of synthetic biology today.
The IT Systems Support Analyst I plays a key role in ensuring the reliability, security, and performance of Manus’s information systems across R&D, manufacturing, and administrative operations. This position provides frontline technical support to employees in office, laboratory, and production environments, assisting with troubleshooting, system maintenance, and the implementation of IT standards in a regulated (GxP/cGMP) setting.
Why Work At Manus- Opportunity – For motivated, results-oriented team members, our growth creates opportunities for personal and professional advancement.
- Accountability – You are given the resources you need to succeed and the freedom to make it happen; in return, we hold each other accountable for our high expectations.
- Passion – We love what we do and enjoy working with others who feel the same way. We embrace the challenges and hard work that comes with working on the cutting edge.
End-User & Technical Support
- Serve as the first point of contact for IT support across the organization.
- Troubleshoot and resolve hardware, software, and connectivity issues for office, lab, and production systems.
- Provide on-site and remote support for desktops, laptops, lab instrument PCs, and networked equipment.
- Assist users with enterprise systems such as Microsoft 365, SAP, LIMS, etc.
- Escalate complex issues to Tier II/III or system administrators as needed.
System Administration & Maintenance
- Support account management, permissions, and security groups in Active Directory and Azure AD.
- Install, configure, and image workstations, laptops, and lab computers.
- Maintain and track IT assets, software licenses, and inventory records.
- Perform health checks, software patching, and preventative maintenance of the system.
Support for Regulated
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).