GCITC Intern

GCITC Intern

Job Summary:

The GCITC Intern 1 will shadow the GCITC IT Team to learn about workstation management, audio/visual support, and networking. Emphasis will be placed on understanding the tools and devices used in these areas and applying critical thinking as to why and how these tools and devices are used.

• Troubleshooting and Support
• Networking Support
• Observe how to provide troubleshooting and support to address software and hardware issues that appear in modern computing on a regular basis, including those related to internet and network connectivity for PCs, Macs, mobile devices, and peripherals
• Develop proficiency in using workstation management tools and understanding network infrastructure
• AV (Audio/Visual) Support
• Assist GCITC team members with providing support for multimedia, sound system projectors, TVs, and visitor management system
• Assist with providing support during events and meetings requiring use of AV equipment
• Become familiar with troubleshooting and support Crestron programming PC Support
• Learn how to provide ticket-based customer support and/or remediation
• Assist GCITC team members with conducting device deployment
• Become familiar with remote Endpoint device management software updates
• Consulting and Training:
  Learn how to provide consultation and individualized training for customer use of enterprise technologies, including hardware, software, and web applications
• Documentation and Development of Support Materials:
  Ensure accurate documentation by creating, maintaining, and completing service requests in an incident management system; implement and monitor standards and procedures; learn how to facilitate data backup and recovery
• Communication:
  Learn techniques from GCITC IT team members on communicating accurately and timely with clients to address and resolve outstanding issues
• Other:
  Perform other duties as assigned

• High School diploma, GED, or equivalent from a recognized State or Federal accrediting organization
• Enrolled in an Associate or Bachelor's degree program at an accredited college or university, majoring in Computer Science, Cybersecurity, Information Technology, or related field of study, and within two to four years from anticipated graduation date

• Proficient in Microsoft Office and other computer software/databases
• Familiar with desktop/laptop computer systems and software

• Effective organization skills

• Ability to maintain confidentiality
• Ability to communicate in a clear and concise manner verbally and in writing
• Ability to multi-task and prioritize objectives to meet deadlines

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties, candidates may also need to complete a credit check for Positions of Trust and/or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that require driving an Augusta University vehicle.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.