Onsite Training Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Onsite Training Individually Contributing Manager (ICM) plays a key role in delivering and refining client-facing and internal training strategies. As a core member of the Onsite Training (OT) team, the ICM is responsible for creating and maintaining high-quality training collateral, supporting complex client engagements, and reinforcing internal standards of excellence through enablement, documentation, and quality oversight.

This role requires travel of up to 25%, including support for high-priority client training and on-site quality observations. ICMs are also expected to provide surge support during periods of high demand or low trainer capacity, which may include flexing to support additional onsite assignments or strategic project needs.

Each ICM is assigned a defined scope of responsibilities aligned to business needs, skill alignment, and department priorities. Responsibilities are distributed across the team based on current initiatives and capacity, with each ICM accountable for delivering on their assigned focus area. While areas of ownership may differ, the scope and expectations of the role remain consistent across the team. All ICMs are expected to contribute meaningfully to client support, content refinement, and department initiatives, with strategic assignments and visibility opportunities coordinated in partnership with OT leadership to ensure balance and alignment across the group.

The OT ICM will be joining a team of individuals passionate about evolving our client’s learning experience. By joining our team, you will have an opportunity to make an impact on improving the athena experience for internal team members and clients. You will collaborate with a wide range of peers across athena to imagine, build, and deliver Coaching & Training services for clients eager to get the most out of the athena network.

You will be responsible for providing direct support, training, and strategic utilization recommendations to athena clients, enabling them to achieve optimal adoption and maximum value from our services.

• Deliver End User Training (EUT), Go Live Support (GLS), Specialized Training requests and/or Super User engagements
• Support 3–5 key client accounts with trend monitoring, strategic insights, and tailored training plans and agendas
• Participate in pre-Go Live planning and post-Go Live debriefs
• Respond to client feedback and content-related escalations, when applicable
• Collaborate with OT Managers and cross-functional stakeholders (e.g., Client Services, Product, Enablement) to ensure training aligns with project expectations
• Contribute to executive-facing updates and strategic readouts, as assigned across the ICM team

• Maintain and update training materials (EUT agendas, prep guides, presentations, etc.) tied to assigned projects or client workflows
• Take ownership of content areas or collateral linked to specific responsibilities or client portfolios
• Customize training materials to reflect client-specific workflows and feedback
• Contribute to and curate resources in the internal OT content library, ensuring tools remain accurate, relevant, and easily accessible
• Collaborate with Product, Enablement, and Training Architects to scale content and improve training tools
• Support quarterly planning, department process reviews, and special initiatives

• Deliver onboarding, upskilling, and refresher training for OT trainers
• Participate in internal certifications and coaching programs
• Conduct Quality observations for OT trainers (remote and onsite)
• Contribute to the administration and delivery of the OT Quality and Adherence Programs
• Participate in cross-functional projects or operational initiatives as assigned

• Bachelor’s degree; certifications in project management or training delivery preferred
• Minimum 3 years of experience supporting onboarding, implementation, or…