IT Assistant

Position Information

The IT Assistant will provide reliable support of the company’s computer network, hardware, software, and resolution of help desk tickets. Duties performed in conjunction with the IT Manager include installing, configuring, and updating hardware and software; establishing and maintaining user accounts; assistant backup and recovery tasks; monitoring and implementing security controls; and creating and maintaining documentation. This position will respond to and resolve help desk tickets, troubleshoot problems, provide technical expertise and support internal users.

IT Manager

Non-Exempt

• Provide technical support across the company in person for local and remote employees
• Respond in a timely manner to service issues and requests
• Monitor and maintain computer systems
• Repair and replace equipment as necessary
• Install and configure computer hardware, software, systems, printers and scanners
• Troubleshoot and resolve common printer issues, wireless devices, desktops and laptops.
• Maintain an accurate device and equipment inventory
• Setup and manage end users in a VoIP phone system
• Assist with after-hours IT projects (planned system upgrades, hardware replacements, etc.) as needed

High school diploma or equivalent. Experience with technical support preferred. Ability to communicate well orally and in writing. Ability to communicate technical information to non-technical people. Professional appearance and dress. Must speak clearly on the telephone and convey an image of professionalism and competence to callers. Ability to work with detailed information under considerable time limitations and with minimal supervision. Strong organizational skills and attention to detail.

Will be trained on appropriate dealership computer systems. Must be able to travel at least 50% of the time. Must have a valid driver’s license and reliable personal transportation. Must be able to pass pre-employment drug test and criminal background check.

The IT Assistant may occasionally need to lift and carry equipment weighing up to 50 pounds. Will occasionally be required to ascend/descend fixed or portable ladders to perform maintenance-type tasks. S/he will occasionally move about the dealership including the service shop and parts warehouse. S/he will be exposed to noise, vibration, paint, dust, exhaust fumes and other hazardous and nonhazardous materials.

Will stand, stoop, kneel, crouch, crawl, handle, feel, and reach. Weekend, evening and holiday hours will be required on occasion.

This job posting is not an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. All applicants must be willing to submit to a background check and post-offer drug screen.