Services Sales Solution Architect

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Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services helps customers transform and build what's next for business - with technology. We seek experienced strategic architect leaders with proven success who can lead our customers to transform business, operations, and technology to drive business outcomes in the Healthcare Industry. As trusted advisors, architects will cultivate and oversee executive customer relationships. The ideal candidates will bring a diverse IT and/or Management Consulting background and knowledge of industry trends, leveraging this credibility as strategic advisors to our customers, partners, and internal teams across Salesforce.

Candidates will have deep Salesforce, cross cloud technology expertise and the ability to craft innovative, forward‑looking strategies leveraging that technology to realize business results in the context of a customer's broader enterprise architecture strategy.

In this role, the architect will be the voice of the customer to shape and execute a strategy to build mind‑share and broad adoption of Salesforce technologies within the Healthcare Industry. Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customers' efficiencies, cost savings, and quick innovation available on the Salesforce platform.

• Actively participate in the pursuit process in support of Services Sellers for our large scale deals, working cross‑functionally within Salesforce to ensure we are selling what we can technically deliver as aligned with the customer's objectives; work with teams to deliver the pitch, define scope/team and pricing and contractual arrangements.
• Support transformational changes needed to achieve the customers' objectives, informed by deep industry and product expertise.
• Ensure the technical architecture is optimized to achieve the most elegant client solution; balance business requirements with technical capabilities to deliver the optimal business outcomes.
• Work hand in hand with internal teams (Sales, Success, Technology and Products, TMP and Support) to develop and manage strategy and drive customer adoption initiatives.

• Develop and strengthen others' consulting skills, industry knowledge, product knowledge, competency skills, and leadership capabilities.
• Ensure compliance with industry regulations and standards
• Keep up‑to‑date with the latest Salesforce developments and trends, and bring innovative ideas to the table to help clients stay ahead of the curve
• Participate in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers. Ensure adherence to tried and tested approved methodologies.
• Collaborate across teams (Regulated Pro Serv, Sales, Success and Product) to build and drive solution POVs.
• Support the product teams across clouds within Salesforce as they build industry specific solutions for the Regulated vertical, ensuring our product understands the needs of our largest enterprise customers as they innovate.
• Build an architecture community across our Regulated Pro Serv team to collaborate on best practices and learn from others delivering large scale programs within the Regulated vertical.
• Drive the enablement goals of the architecture community to align to the needs of…