Helpdesk/Service Desk Analyst
Job in
Augusta, Richmond County, Georgia, 30910, USA
Listed on 2026-05-31
Listing for:
Dexian
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Desktop Support
Job Description & How to Apply Below
Helpdesk / Service Desk Analyst 1
Location:
Atlanta, GA (100% Onsite | 24/7 Shift Work);
Duration: 6+ months;
Compensation: $17-$18/hr
Provide frontline IT support, resolving hardware, software, and network issues on initial contact.
Responsibilities- Resolve or escalate desktop, Windows 10, printer, and phone issues.
- Manage and prioritize multiple technical tasks independently.
- Work flexible shifts, including nights and weekends.
- 1-3 years of IT/computer support experience (preferred).
- Strong customer service, troubleshooting, and communication skills.
- Knowledge of LAN/WAN, Windows 10, and ticketing tools (BMC Helix preferred).
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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