Senior Manager, Product Management

## Senior Manager, Product Management Apply remote type:
Office - Flexible locations:
Georgia - Atlanta:
Illinois - Chicago:
Washington - Seattle:
Texas - Austin:
Texas - Dallas time type:
Full time posted on:
Posted Todayjob requisition :
JR343158
* To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
* Job Category Customer Success Job Details
**** About Salesforce
**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
** Overview of the Role
** The Professional Services Growth and Offerings Team is a global team driving Salesforce success by delivering high-value offerings that enable customers to unlock the full potential of AI-driven digital transformation. As the Senior Manager, Product Management, you are an AI Builder at heart—someone who doesn't just follow a roadmap but creates one. You are a proactive self-starter who thrives in the "gray space."

Where others see confusion, you drive clarity, transforming complex problems into streamlined services offerings. You are AI Curious, constantly looking for ways to integrate Agentic workflows and automation into our offerings to ensure our customers stay ahead of the curve. This position reports to the Vice President, Growth and Offerings.
** Responsibilities:
*** Drive AI-Ready Offerings:
Build and iterate on offerings that accelerate the consumption of Salesforce products, specifically focusing on how AI and Data Cloud drive customer success.
* Lead Through Ambiguity:
Take high-level business goals and nebulous market needs and translate them into concrete, actionable offering kits (GTM deliverables, pricing, and FAQs).
* Work with cross-functional subject-matter-experts, and offering stakeholders to plan, scope,  develop and deliver new offerings or updates to existing offerings. Each offering includes a set of GTM deliverables, delivery kits, required resources, pricing, FAQs and other relevant materials.
* Develop content (slides, documents etc.) to support new and existing offerings
* Support all offering operational and launch activities
* Ensure cross functional communication & alignment with all stakeholders
* Driving progress through effective, regular communication and accountability
* Designing and establishing processes, tools, standards, metrics and people operations capabilities for new offerings.
* Based on knowledge and insight gained from involvement with product teams during offering development, support delivery organizations in forecasting resource needs to support offerings
* Managing risks and issues and taking corrective action
* Anticipate bottlenecks, work out contingencies with throughout a project lifecycle
* Support operational activities of the Growth and Offerings team
* Support development and delivery of offering management strategic initiatives, as tied to the V2

MOM
* Demonstrate collaboration, initiative and accountability on all assignments
* Identify opportunities to use Agents to increase speed and scale
* Slack-first innovation
** Preferred…