IT ბიზნეს პარტნიორი

Overview

We are TBC Bank – a leading financial institution in the region, delivering high‑quality services through data analysis, artificial intelligence, and digital products. The IT Business Partner acts as a bridge between business and technology teams, ensuring that the assigned business segment has a smooth technological environment, rapid support, and a reliable partner that speaks their business language.

• Provide day‑to‑day technical support to employees of the assigned segment – on‑site visits, remote assistance or routing to the appropriate team.
• Analyze business requirements and translate them into technical tasks.
• Prioritize support for segment members: record problems in the portal, conduct detailed analysis, resolve issues, and fully document the resolution.
• Maintain regular communication with the segment to understand their technological needs.
• Manage the full onboarding and off‑boarding cycle – from preparing equipment and access to backing up data of departing employees, involving relevant teams.
• Handle incidents and requests – record all tasks, monitor the dashboard, and identify global problems in a timely manner.

• Perform regular technical inspections of meeting rooms.
• Monitor printers, manage cartridge supplies, and communicate with service providers.

• 3–5 years of experience in IT support.
• Experience managing first‑ and second‑line support processes.
• Competence in system administration (Windows, macOS, Linux).
• Knowledge of network infrastructure and diagnostics (TCP/IP, DNS, DHCP, VPN).
• Installation, configuration and support of servers and workstations.
• Support of technical equipment (laptops, printers, scanners).
• Experience with monitoring and incident‑management systems.
• Knowledge of information‑security principles.

• Mediator between business and technical sides – able to translate from one to the other.
• Customer‑oriented approach and service spirit.
• Proactive – identifies problems before escalation.
• Effective communication and negotiation skills with clients and suppliers.
• Willingness to quickly learn new technologies.

• Bachelor’s degree in Information Technology.
• International certifications (CompTIA A+, Network+, Microsoft Certified Professional, or similar).
• Fluent in Georgian and conversational English.
• Experience with ordering equipment and working with suppliers.