VTC Technician III

## Description
** VTC Technician Level III
** Full-time

Location:

Warner Robins, GA
*** Veterans First Initiative (VFI)**
* * is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale.
* VFI seeks an experienced, professional
** VTC Technician Level III
** for a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
*
* Note:

** All candidates must possess anactive DoD Secret clearance
*
* Location:

** Robins AFB/Warner Robins, GA
*
* Schedule:

** Monday - Friday, weekends as needed
** Travel:
** Minimal, less than 10%
*
* Duties and Responsibilities:

*** Provide Video Conferencing support.
* Receive VTC requests; schedule, coordinate, and facilitate secure and non-secure VTC sessions.
* Provide senior-level presentation support in for up to twelve (12) HQ AFRC VTC-enabled conference rooms at various locations around the base.
* Provide technical support to customers on presentation capabilities of VTC systems and requirements of the conference rooms.
* Assist in the scheduling of conference rooms for presentation support.
* Assist with the setup of VTC sessions on the VTC hub.
* Perform onsite installations, configure the hardware and software for the appropriate telecommunications service, and test for connectivity and operability.
* Conduct basic troubleshooting and coordinate with VTC Operations Chief on any issues which require resolution; includes testing with other AF units.
* Configure systems, multimedia devices and peripheral equipment.
* Support on-site maintenance from vendors.
* Perform minor (Lowest Replaceable Unit (LRU) component) equipment installs and assist with vendor-managed installation.
* Provide input to on-site contract manager as required to support deliverables.
* Participate in Government program/project reviews, technical meetings, and briefings.
* Enroll in and complete Government and contractor-mandated training, as required.
** Requirements and

Qualifications:

*** At least five (5) years of experience as a VTC Technician, preferably in a DoD enterprise environment.
* Ability to independently lift 30 pounds.
* Associates degree in an A/V or IT discipline preferred.
* Capabilities needed to deliver exceptionally responsive, respectful, and professional technical in-person support to users of differing technical skills.
* Superior customer service skills.
* Excellent time management skills.
* Clear written and verbal communication.
* A positive, supportive, and approachable attitude and demeanor.
** Potential for Telework:
*** Based on customer needs

VFI offers competitive compensation, comprehensive benefits packages including medical, dental, vision, employer paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, opportunity for advancement, and a respectful and collaborative work environment.
** Application Instructions:
** Please apply on our website at: .
* VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, sexual orientation, disability or protected veteran status.
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