Deputy Director of IT Technology Operations

Job Overview

The Deputy Director of IT Technology Operations provides leadership and oversight for the division’s technical infrastructure, data services, and disaster recovery functions. This role works closely with the CIO and IT leadership team to support enterprise technology strategy while ensuring reliable, secure, and scalable technology services across the organization.

The Deputy Director oversees multiple technical teams responsible for enterprise platforms, network services, technical services, and disaster recovery planning and execution. They play a key role in advancing enterprise technology modernization, strengthening operational resilience, and supporting implementation of the county’s enterprise technology strategy and roadmap.

• Partner with the CIO and IT leadership team to support long‑term planning for enterprise infrastructure and platform modernization
• Lead the management and execution of technical operations across Infrastructure, Data Services, and Disaster Recovery
• Oversee the daily operations of technical teams including Enterprise Platforms (Infrastructure), Network Services, Technical Services, and Disaster Recovery
• Ensure the security, availability, and scalability of network, systems, and cloud infrastructure environments
• Provide leadership and oversight for initiatives related to network security, system design, engineering, radio communications, telecom, and data center operations
• Evaluate emerging technologies and recommend opportunities to enhance organizational capabilities
• Provide technical leadership and advisory support to the CIO and executive leadership on infrastructure and technology services
• Maintain compliance with relevant data security and privacy regulations
• Coordinate disaster recovery planning and testing to safeguard organizational assets and ensure rapid recovery from disruptions
• Collaborate with cross‑functional teams to align infrastructure and platform solutions with business requirements
• Manage resource allocation, budgeting, and performance metrics for technical operations
• Develop and implement policies, standards, and best practices to optimize technical operations and service delivery
• Promote a culture of continuous improvement, operational excellence, and responsible technology innovation
• Maintain strategic vendor relationships and manage external partnerships related to technical infrastructure and services
• Mentor and develop technical leaders and staff to strengthen team capabilities and succession planning
• Oversee IT audits, regulatory compliance, and security incident response
• Develop succession plans and leadership pipelines within the technology organization

• This position is a civilian role in a public safety department or in Information Technology with close ties to public safety. A public safety background may be required, including motor vehicle and criminal histories, and fingerprinting.
• The job may require on‑call rotation and emergency service after hours, weekends, and/or holidays.

The grade for this position is 304. Salary will be dependent on education and experience.

• Bachelor’s Degree in information technology, computer science, engineering, or a related field AND
• Nine years of progressively responsible experience related to the area of assignment, including two years at the Division Director level; an equivalent combination of education and experience that is sufficient to successfully perform the essential duties will also be considered.
• Proven leadership experience managing complex technical teams across multiple disciplines.
• Strong knowledge of enterprise infrastructure, network security, systems design, cloud operations, telecommunications, and disaster recovery.
• Experience with enterprise platforms, data center operations, and technical service delivery.
• Excellent communication, problem‑solving, and stakeholder management skills.
• Ability to lead large‑scale technical projects and operational initiatives.
• Experience with budgeting, resource management, and performance monitoring.
• Strong understanding of industry best practices, standards, and regulatory requirements.