IT Manager, On Site - Atlanta

Job Overview

The role is responsible for overseeing onsite technology for large‑scale events, primarily the 2026 FIFA World Cup and other high‑profile competitions. The manager will lead a team, coordinate with vendors and venue managers, and ensure all technology services and systems operate flawlessly.

• Manage, supervise, and coordinate all activities of the Onsite Technology
  
  Functional Area
  
  .
• Act as the primary onsite point of contact for all contracted technology vendors.
• Lead Venue Technology Managers across a cluster of venues, ensuring planning, design, delivery, implementation, testing, operation, decommissioning, and reinstatement of all technology solutions.
• Develop overall strategy for venue operations technology, incorporating access control, production, audio/visual, and network infrastructure.
• Confirm vendor load‑in/load‑out activities align with event schedules and operational windows.
• Ensure vendor deliverables are executed per approved Statements of Work.
• Manage vendor performance in real time and elevate issues as needed.
• Oversee and prioritize all technology‑related requests and incidents during events.
• Provide hands‑on troubleshooting to minimize downtime and coordinate rapid resolution of issues impacting ticketing, Wi‑Fi, office hardware, or event operations.
• Maintain communication with venue leadership regarding technology status and risks.
• Ensure all event‑critical technology equipment is deployed, powered, and operational.
• Monitor shared or high‑use equipment throughout the event and address immediate hardware failures or replacements.
• Inventory, track, and maintain all onsite technology assets.
• Coordinate storage planning with the Venue Manager to maximize space efficiency.
• Support adjacent spaces such as fan villages, temporary structures, and nearby operational offices.
• Conduct system checks, testing, and rehearsals ahead of upcoming events.
• Identify and mitigate technology risks prior to event days.
• Support build‑outs for temporary installations, fan activations, and special events.
• Schedule and coordinate vendor work, including load‑ins, testing, and system upgrades.
• Lead weekly vendor coordination meetings and readiness check‑ins.
• Track deliverables, timelines, and compliance with venue standards.
• Manage venue technology support requests during standard operating hours, address non‑urgent incidents, perform root‑cause analysis, and implement preventive solutions.
• Document recurring issues and implement preventive solutions.
• Partner with the Venue Manager on long‑term technology planning and improvements.
• Support IT requirements for office spaces, back‑of‑house areas, and venue infrastructure.
• Participate in post‑event reviews and implement lessons learned to improve future operations.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• Minimum of 4 years of management experience in onsite/field technology support and project management in ticketing or hospitality with major sporting events.
• Strong project management skills, ability to manage multiple projects simultaneously.
• Excellent communication skills, able to explain complex technical concepts to both technical and non‑technical audiences.
• End‑to‑end understanding of how integrated technology delivers a smooth venue experience.
• Demonstrated success in delivering complex, mission‑critical technology programs and managing operations through third‑party vendors.
• Sound knowledge of IT and telecommunications, including Wi‑Fi, network cabling, and troubleshooting.
• Experience providing production IT services within high‑availability environments and meeting SLAs/OLAs.
• Experience managing third‑party suppliers in multi‑vendor environments.
• Proficient in desktop and mobile OS systems such as Windows, MacOS, Android, iOS, and Linux, including Microsoft Office
  365.
• Ability to work in a fast‑paced, deadline‑driven environment within an international project.
• Fluency in English required; proficiency in Spanish preferred.
• Experience in medium‑to‑large events such as World Cups, Commonwealth Games, Euros, or Olympic Games.

• Experience in the ticketing, travel, or…