System Administrator

Job Summary

Alkegen, a leader in specialty materials for battery technologies, filtration media, and insulation, seeks an IT Support Specialist to manage critical IT systems and provide end‑user support.

• Respond to and provide accurate incident resolution and service request management within established SLA.
• Manage business critical IT systems, including Active Directory, M365, VoIP, and MDM solutions.
• Perform system imaging, upgrades, configuration, and deployment utilizing enterprise‑based tools.
• Isolate and troubleshoot network connectivity issues.
• Manage and verify the integrity of backups and restores of company data.
• Identify and mitigate potential areas of risk.
• Train users in best‑practice usage of IT in line with documentation and procedures.
• Contribute to the knowledge base and process archives through technical documentation.
• Sustain state‑of‑the‑art awareness of technologies that benefit the organization and its goals.
• Participate in divisional and global infrastructure implementation projects.
• Be available to participate in on‑call rotation—triage and troubleshoot all emergency issues, escalating to upper tiers as necessary.
• Act as project manager for site projects, taking responsibility for implementation within the larger business initiative.
• Work with internal and external partners.

• Bachelor’s or Associate’s degree preferred.
• 4+ years of equivalent experience in IT support functions.
• Clear understanding of networking principles and the ability to isolate and resolve issues (LAN/WAN).
• In‑depth experience in a Microsoft‑based environment (Active Directory and Windows).
• Strong knowledge of IT infrastructure, security, systems, and applications.
• Self‑motivated with sharp attention to detail.
• Knowledge of IT operations, processes, and best practices.
• Excellent self‑management, interpersonal communication, and organizational skills with a strong commitment to a team environment.
• Ability to easily adapt to and learn new technologies.
• Strong customer‑service skills with the ability to articulate clearly to a non‑technical audience.
• Excellent verbal/written communication and listening skills.

• Knowledge of virtual environments (VMware/ESXi, Hyper‑V).
• Cisco IOS.
• SCCM.
• Crestron.
• Mitel/shortel.
• Azure.
• ERP, EDI, CAD/CAM applications.
• Manufacturing/automation.

Salary range: $68,634.00 – $75,004.80 based on experience.

Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.