Business Analyst
Listed on 2026-06-03
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IT/Tech
Business Systems/ Tech Analyst, Data Analyst -
Business
Business Systems/ Tech Analyst, Data Analyst
About the team
Delivery Platform is the team that gets Salmon Bank's products into customers' hands. We own the end-to-end delivery of bank cards, checkbooks, and documents across the Philippines, from infrastructure to operations and the last mile experience.
About the roleThis role is the analytical backbone of the Delivery Platform team. As operations scale and new capabilities launch, the analyst turns the complexity of delivery - courier flows, SLA logic, exception handling, and compliance requirements - into clear, structured, actionable product specifications.
The analyst sits at the intersection of operations and product, speaking with couriers and ops managers, translating findings into requirements that the tech team can build.
The role requires creating processes rather than inheriting them.
Key Responsibilities- Map and document end-to-end delivery processes (last mile, card/document delivery, courier management, exception flows).
- Translate operational and business requirements into structured product specifications, including user stories, process flows, and acceptance criteria.
- Collaborate with product managers, tech leads, and operations to ensure requirements are complete, unambiguous, and implementable.
- Maintain and update process documentation as the platform evolves.
- Support UAT by preparing test cases and validating that built features match defined requirements.
- Identify process gaps and inefficiencies; propose structured improvements.
- Assist in regulatory and compliance documentation where delivery operations intersect with BSP requirements.
- 3-6+ years of experience as a Business Analyst, preferably in fintech, banking, or logistics/delivery operations.
- Strong process modeling skills (BPMN, flowcharts, use cases) and ability to produce clean, usable documentation.
- Experience working in product/tech delivery environments (Agile/Scrum).
- Ability to work with ambiguity and translate vague operational realities into structured specifications.
- Strong communication skills - able to interview stakeholders, extract requirements, and push back when unclear.
- English proficiency at a working level (documentation and stakeholder communication).
- Bonus: experience in card/banking product delivery, courier/logistics operations, or BSP-regulated environments.
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