Senior Technology Operations Specialist

Company Overview

Travelers is one of the best property casualty insurers, with over 170 years of experience. We are committed to customers, communities, and each other.

The annual base salary range is $77,600.00 - $. Salary determined by factors such as scope, complexity, location, skills, experience, and other conditions.

Senior Technology Operations Specialist (Sr. Technology Ops Specialist) responsible for infrastructure stability, availability, and performance. Focuses on day-to-day operational health: monitoring systems, executing maintenance, managing service requests, and updating documentation. Candidates will also use AI/ML tools for predictive monitoring, anomaly detection, and automation.

Applicants must be authorized to work for any employer in the United States. The company does not sponsor H-1B, TN, or STEM OPT visas.

• Lead monitoring and maintenance of critical technology services and infrastructure platforms, ensuring high availability, stability, and performance.
• Execute advanced operational procedures, complex maintenance activities, and system upgrades following established protocols.
• Manage escalated service requests, incidents, and operational issues via ticketing systems; provide expert troubleshooting and resolution.
• Develop, maintain, and enhance operational documentation, runbooks, and standard operating procedures.
• Perform advanced monitoring, analysis, and reporting using enterprise monitoring tools; identify trends, predict potential issues, and recommend proactive measures.
• Conduct complex troubleshooting, root cause analysis, and problem resolution for infrastructure platforms and technology services.
• Collaborate with cross-functional teams, vendors, and business stakeholders to drive service improvements and support strategic initiatives.

• Three (3) years of technology operations / system administration experience (preferred).
• Technical Skills
  • Distributed Systems – experience with AI-powered observability platforms (Dynatrace, Datadog with ML insights) to manage cloud workloads across nodes.
  • Windows Server – configuration management, performance tuning, troubleshooting, security management, and use of AI-assisted tools to predict performance degradation patterns.
  • Linux – shell scripting to build automation pipelines feeding operational data into AI dashboards or self-healing scripts.
  • Mainframe – experience with legacy mainframe technologies is beneficial.
  • Operational Awareness – AI-assisted incident triage, pattern recognition, decision-support tools to proactively identify issues.

• High school diploma or equivalent.
• Minimum two (2) years of experience in a technology operations or related role.
• Ability to work independently.

• Health insurance coverage for employees and eligible family members from day one.
• 401(k) matching up to 5% of eligible pay, subject to annual maximum.
• Paying It Forward Savings Program for student loan debt.
• Fully funded Pension Plan.
• Minimum 20 days paid time off annually and nine paid company holidays.
• Wellness program with tools, discounts, and mental health resources.
• Volunteer encouragement with matching gift and volunteer rewards program.

Travelers is an equal-opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.