Technical Lead, Infrastructure Services

* About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https:// is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

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Location

Augusta University
- Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Job Summary

The Technical Lead Infrastructure Services will be responsible for determining project requirements as related to Infrastructure Services. Liaising with team members, group director, and clients to ensure projects are completed to standard. Identifying risks and forming contingency plans as soon as possible. Analyzing existing operations and suggesting improvements. Keeping up-to-date with industry trends and developments. Performing troubleshooting as required. Being transparent with the team about challenges, failures, and successes.

Writing progress reports and delivering presentations to the relevant stakeholders. Mentor junior engineers.

Responsibilities

The duties include, but are not limited to:

COLLABORATION:

Work with the group director to provide for the sound management of the Division's network and voice solutions by establishing and managing strategies for providing appropriate levels of production support (Tier 2+). Planning for upgrades and enhancements in conjunction with releases from vendors and other source providers. Prioritization and management related to managing hardware and operating system end-of-life schedules.

INFRASTRUCTURE SUPPORT:
Works closely with technology, applications, and program managers to architect major infrastructure components and processes; plans architectural improvements in coordination with project managers and provides architectural guidance and support to infrastructure engineers and quality analysts.

ESTABLISHING STANDARDS:
Establish technology and infrastructure standards, and vet emerging technologies within assigned areas.

STRATEGIC DEVELOPMENT:
Encourage the appropriate attention to strategic…