IT Systems Support Analyst

* About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https:// is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://.

Location

Augusta University
- Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust, and secure services that educate and inspire students, empower clinicians, educators, researchers, and administrators, advance learning, discovery, and care.

Job Summary

The IT Systems Support Analyst delivers high-quality Tier 1 and Tier 2 technical support to faculty, staff, and students, resolving a wide range of hardware, software, and peripheral-related issues. This role is responsible for efficiently responding to, documenting, and resolving service requests in alignment with established service level agreements, ensuring positive and reliable user experience. The IT Systems Support Analyst applies strong analytical and problem-solving skills to diagnose, troubleshoot, and resolve both routine and complex technical issues.

In addition to direct user support, the role includes managing and supporting functional systems unique to the Augusta University Riverfront Campus environment. This position also plays an active role in mentoring interns, providing audiovisual support for academic and campus events, and collaborating on broader IT initiatives. Through teamwork, technical expertise, and a commitment to continuous improvement, the IT Systems Support Analyst contributes to the overall effectiveness and innovation of the campus IT organization.

Responsibilities

The duties include, but are not limited to:

FUNCTIONAL SYSTEM ADMINISTRATION:
Support and maintain IT systems and services specific to the Augusta University Riverfront Campus environment. Maintain standards and processes for badging and physical security access of the resident partners at the Riverfront Campus. Ensure system integrity, user access, and operational continuity across assigned platforms.

PROJECTS:
Participate in departmental and institution-wide IT projects and initiatives as assigned.

AUDIOVISUAL AND EVENT SUPPORT:
Provide audiovisual support for classrooms, meetings, and campus events, including setup, operation, and troubleshooting. Perform basic AV troubleshooting and escalate complex issues to Tier 2/3 support as needed.

GENERAL IT SUPPORT:
Deliver Tier 1 and Tier 2 technical support for hardware, software, operating systems, and peripheral devices to faculty, staff, and students. Respond to, document, and resolve service requests and incidents in a timely manner in accordance with established service level agreements. Diagnose, troubleshoot, and resolve routine to moderately complex technical issues, escalating issues as necessary. Assist with system deployments, technology upgrades, and routine maintenance activities.

Deliver high quality customer service through clear communication and effective problem resolution.

INTERN MENTORSHIP:
Provide…