Field Service Representative; FSR - III

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission‑critical applications – on the ground, in the air and  battle‑proven Stream Caster family of MANET radios and proprietary MN‑MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.

With deep roots in DARPA research, Silvus Technologies develops world‑class advanced communications technologies that are reshaping the tactical communications landscape.

The Field Service Representative (FSR) serves as a senior‑level technical advisor to customers and internal stakeholders. This position plays a strategic role in providing pre‑sales and post‑sales support, influencing product direction, and delivering advanced technical solutions. FSR’s represent Silvus professionally in the field, embodying the company’s technical leadership and commitment to customer success across all market sectors. This role exercises independent judgment and discretion in adapting our multi‑antenna MIMO radio and mesh networking systems to meet complex customer requirements, as well as in the diagnosis and resolution of complex field issues.

They operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision.

• Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions.
• Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges.
• Collaborate with the Engineering and Product Management teams to provide field‑driven input into product design, enhancements, and troubleshooting strategies.
• Independently conduct on‑site and remote technical support, including field system diagnostics, network configuration, and optimization.
• Lead product demonstrations, evaluations, and long‑duration user trials, representing Silvus as a trusted technical advisor and proactively identifying integration opportunities and performance improvements.
• Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations.
• Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision.
• Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements.
• Utilize advanced problem‑solving skills to identify, analyze, and resolve field failures and performance issues.
• Lead customer engagement and influence technical decision‑making through deep product expertise and communication of competitive advantages.
• Document field observations and prepare recommendations that influence product roadmaps and internal support processes.
• Contribute to the development of internal best practices and process improvements for customer support and deployment success.
• Perform other related duties as directed.

• High School Diploma or GED required; technical degree preferred.
• Minimum 1–3 years of experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment.
• Experience as an FSR or equivalent customer‑facing technical role.
• Strong knowledge of TCP/IP…